Client Relationship Manager

Vintti is a dynamic staffing agency bridging the gap between Latin American talent and US-based businesses. We specialize in connecting skilled professionals from Latin America with small and medium-sized businesses, startups, and firms across the United States. Our mission is to provide top-tier staffing solutions that enable US companies to access a diverse pool of talented individuals while offering exciting career opportunities to Latin American professionals. By leveraging our extensive network and deep understanding of both markets, Vintti facilitates mutually beneficial partnerships that drive growth and innovation for our clients and candidates alike.

A Client Relationship Manager is responsible for building and maintaining strong relationships with clients to ensure their satisfaction and loyalty. This role involves understanding the needs and objectives of clients, providing timely and relevant solutions, and acting as a key point of contact between the client and various departments within the company. Client Relationship Managers aim to enhance customer experience, drive client engagement, and foster long-term partnerships by delivering exceptional service, addressing concerns, and collaborating effectively to meet and exceed client expectations. Through proactive communication and trust-building, they contribute significantly to the overall success and growth of the business.

- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 3-5 years of experience in client relationship management or a similar role.
- Proven track record of managing and nurturing long-term business relationships.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM software and Microsoft Office Suite.
- Ability to analyze and interpret client data and market trends.
- Strong negotiation and conflict resolution skills.
- High level of organizational and multitasking abilities.
- Ability to work both independently and as part of a team.
- Demonstrated ability to meet deadlines and manage multiple client accounts simultaneously.
- Strong project management skills.
- Knowledge of industry-specific regulations and standards.
- Willingness to travel for in-person client meetings and events.
- Ability to adapt to changing client needs and market conditions.
- Experience with strategic planning and execution.
- High level of customer service orientation and responsiveness.
- Understanding of sales processes and client onboarding procedures.
- Ability to work under pressure and handle high-stress situations effectively.
- Demonstrated commitment to continuous improvement and professional development.

- Build and nurture long-term client relationships.
- Serve as the primary liaison between clients and the company.
- Respond promptly to client inquiries and issues.
- Offer regular updates on company products and services to clients.
- Collaborate with internal teams to fulfill client needs.
- Monitor client accounts for performance improvements.
- Deliver presentations and proposals to clients.
- Conduct in-person and virtual client meetings.
- Collect and analyze client feedback for service improvement.
- Document client interactions and progress in CRM systems.
- Address and resolve client complaints and disputes.
- Maintain accurate records of client information and interactions.
- Analyze market trends and client data for strategic planning.
- Coordinate seamless client transitions from the sales team.
- Manage contract renewals and billing processes.
- Advocate client needs within the company.
- Stay updated on industry trends to inform client strategies.

The ideal candidate for the Client Relationship Manager role is a seasoned professional with a Bachelor's degree in Business Administration, Marketing, or a related field, backed by 3-5 years of experience in client relationship management or a similar capacity. They possess a proven track record of nurturing and managing long-term business relationships, demonstrating exceptional verbal and written communication skills. This individual is proactive, empathetic, and client-focused, with strong problem-solving abilities and a keen attention to detail. Their proficiency with CRM software and the Microsoft Office Suite enables them to efficiently analyze and interpret client data and market trends. Adept at negotiation and conflict resolution, they handle high-stress situations and client complaints with resilience and composure. The ideal candidate is highly organized, capable of multitasking, and excels in both independent and team environments. They have strong project management skills, a robust understanding of industry-specific regulations, and are willing to travel for in-person client meetings and events. Their approach is strategic and analytical, quickly building trust and rapport with clients while staying adaptable to changing client needs and market conditions. With high ethical standards, a commitment to continuous improvement, and a passion for client relationship building, they drive client satisfaction and business growth, serving as a dedicated advocate for client needs within the company.

- Develop and maintain strong relationships with clients to understand their needs and ensure their satisfaction.
- Act as the primary point of contact for clients, providing prompt and effective responses to inquiries and issues.
- Communicate regularly with clients to offer advice, updates, and information about new services or products.
- Collaborate with internal teams to ensure that client needs are met and services are delivered as promised.
- Monitor client account performance and identify opportunities for growth and improvement.
- Prepare and deliver presentations and proposals to clients to help them achieve their goals.
- Conduct client meetings, both in-person and virtually, to review performance and discuss upcoming projects.
- Gather feedback from clients to assess service quality and identify areas for improvement.
- Create reports and documentation detailing client interactions, feedback, and progress on projects.
- Resolve client complaints and conflicts by investigating issues and implementing effective solutions.
- Maintain comprehensive and up-to-date records of client information and interactions within CRM systems.
- Analyze market trends and client metrics to develop strategic plans for relationships.
- Coordinate with the sales team to ensure a smooth transition of new clients into the relationship management department.
- Track and manage contract renewals, billing cycles, and financial transactions related to client accounts.
- Advocate for the client within the company, ensuring their needs and challenges are communicated to relevant departments.
- Stay informed about industry changes and developments to provide clients with up-to-date advice and solutions.

- Strong interpersonal and communication skills
- Empathetic and client-focused attitude
- Proactive and solution-oriented mindset
- High level of emotional intelligence
- Excellent organizational and time management skills
- Ability to build trust and rapport quickly
- Analytical and strategic thinking
- Adaptability and willingness to embrace change
- High degree of initiative and self-motivation
- Attention to detail and accuracy
- Positive and professional demeanor
- Resilience and ability to handle rejection or negative feedback
- Strong decision-making skills
- Ability to work effectively in a fast-paced environment
- Collaborative and team-oriented approach
- Strong leadership potential and influence skills
- High ethical standards and integrity
- Passion for building and maintaining client relationships
- Commitment to continuous learning and improvement

- Competitive salary range based on experience and qualifications
- Comprehensive health, dental, and vision insurance plans
- 401(k) retirement plan with company match
- Paid time off (PTO) including vacation, sick leave, and holidays
- Flexible work schedule and remote work options
- Professional development and training programs
- Opportunities for career advancement and growth
- Employee wellness programs and resources
- Performance-based bonuses and incentives
- Company-sponsored events and team-building activities
- Employee assistance program (EAP) for personal and professional support
- Tuition reimbursement for further education
- Subsidized commuter benefits or transportation allowance
- Access to industry conferences and networking events
- Life and disability insurance coverage
- Employee discount programs
- Recognition and rewards programs for exceptional performance