Collection Analyst

At Vintti, we're redefining the economics of staffing for US businesses. Our agency connects SMBs, startups, and firms with top Latin American talent, offering a dual benefit of high-quality work and cost savings. By tapping into this rich talent pool, our clients can optimize their budgets, increase productivity, and gain a competitive advantage in their respective markets.

A Collection Analyst plays a crucial role in managing and optimizing an organization's accounts receivable processes. This professional is responsible for monitoring customer accounts to identify overdue payments, contacting clients to arrange the resolution of outstanding debts, and implementing strategies to ensure timely collections. They analyze payment patterns and credit data to assess risk, create detailed reports for management, and collaborate with finance departments to streamline collection efforts. With strong communication and negotiation skills, the Collection Analyst helps maintain healthy cash flow and contributes to the financial stability of the organization.

- Bachelor’s degree in finance, accounting, or a related field
- Proven experience as a Collection Analyst or in a similar role
- Strong understanding of billing, collection, and credit analysis processes
- Proficiency in using collection software and financial management tools
- Excellent analytical and problem-solving skills
- Strong negotiation and communication skills
- Ability to handle sensitive and confidential information
- Attention to detail and high level of accuracy
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office Suite, particularly Excel
- Knowledge of relevant laws and regulations governing debt collection practices
- Strong organizational and time management skills
- Ability to work in a fast-paced and deadline-driven environment
- Professional demeanor and customer service-focused
- Willingness to continually update knowledge and skills through training and development

- Review and analyze customer accounts to identify overdue payments and outstanding balances
- Contact customers via phone, email, or mail to discuss overdue payments and negotiate payment plans
- Update and maintain customer account records in the database, ensuring accuracy and completeness
- Monitor payment schedules and follow up on missed payments to mitigate delinquencies
- Prepare and send out invoices, statements, and payment reminders in a timely manner
- Assess and evaluate the creditworthiness of new and existing customers
- Generate detailed reports on collection activities, outstanding receivables, and aging accounts
- Collaborate with internal departments, such as sales and finance, to resolve billing disputes and discrepancies
- Implement and adhere to company policies and procedures regarding debt collection
- Provide exceptional customer service while maintaining professionalism and empathy in all communications
- Identify trends and issues in customer payment behaviors and provide recommendations for process improvements
- Utilize collection software and tools to optimize the efficiency and effectiveness of the collection process
- Escalate unresolved accounts to management or external collection agencies as necessary
- Stay up-to-date with relevant laws and regulations affecting debt collection practices
- Participate in team meetings and training sessions to stay informed about changes in policies and procedures

The ideal candidate for the Collection Analyst role will possess a Bachelor’s degree in finance, accounting, or a related field, and have a proven track record of success in similar roles, demonstrating a strong understanding of billing, collection, and credit analysis processes. They will exhibit exceptional analytical and problem-solving abilities, with meticulous attention to detail and a high degree of accuracy, ensuring thorough and precise assessments of customer accounts. Their strong negotiation and communication skills, both verbal and written, enable them to handle sensitive and confidential information professionally while establishing effective payment plans. Proficiency in utilizing collection software and financial management tools, coupled with expert knowledge of Microsoft Office Suite, particularly Excel, underpins their operational efficiency. This candidate consistently strives for excellence in customer service, maintaining a professional demeanor and empathetic approach in all interactions. They are highly organized and adept at managing their time, thriving in fast-paced, deadline-driven environments while meeting all set targets. With a solid knowledge of relevant debt collection laws and regulations, they ensure compliance and uphold the highest ethical standards. Additionally, their ability to work both independently and collaboratively, combined with a continuous learning mindset and willingness to enhance their skills, makes them a highly adaptable and valuable asset to the team.

- Review and analyze customer accounts to identify overdue payments and outstanding balances.
- Contact customers via phone, email, or mail to discuss overdue payments and negotiate payment plans.
- Update and maintain customer account records in the database, ensuring accuracy and completeness.
- Monitor payment schedules and follow up on missed payments to mitigate delinquencies.
- Prepare and send out invoices, statements, and payment reminders in a timely manner.
- Assess and evaluate the creditworthiness of new and existing customers.
- Generate detailed reports on collection activities, outstanding receivables, and aging accounts.
- Collaborate with internal departments, such as sales and finance, to resolve billing disputes and discrepancies.
- Implement and adhere to company policies and procedures regarding debt collection.
- Provide exceptional customer service while maintaining professionalism and empathy in all communications.
- Identify trends and issues in customer payment behaviors and provide recommendations for process improvements.
- Utilize collection software and tools to optimize the efficiency and effectiveness of the collection process.
- Escalate unresolved accounts to management or external collection agencies as necessary.
- Stay up-to-date with relevant laws and regulations affecting debt collection practices.
- Participate in team meetings and training sessions to stay informed about changes in policies and procedures.

- Strong communication skills, both verbal and written
- Excellent analytical and problem-solving abilities
- High attention to detail and accuracy
- Strong negotiation skills
- Proven ability to handle sensitive and confidential information
- Ability to work independently and collaboratively in a team environment
- Proficiency in using collection software and financial management tools
- Excellent organizational and time management skills
- Customer service-focused with a professional demeanor
- Adaptable and able to thrive in a fast-paced, deadline-driven environment
- Strong understanding of billing, collection, and credit analysis processes
- Knowledgeable in relevant laws and regulations affecting debt collection
- Continuous learner with willingness to update skills through training and development
- High level of integrity and ethical standards
- Good judgment and decision-making capabilities

- Competitive salary range based on experience and qualifications
- Comprehensive health insurance (medical, dental, and vision)
- Retirement savings plan with company match
- Paid time off (vacation, sick leave, and holidays)
- Flexible work schedule options
- Remote work opportunities
- Professional development and career advancement opportunities
- Tuition reimbursement programs
- Employee wellness programs
- Life and disability insurance
- Employee assistance program (EAP)
- Performance-based bonuses
- Health and wellness stipends
- Transportation and commuter benefits
- Company-sponsored social and team-building events
- Recognition and rewards programs