Customer Service Recruiter

At Vintti, we understand the importance of real-time collaboration in today's fast-paced business environment. Our staffing solutions focus on connecting US companies with Latin American talent operating in compatible time zones. This strategic approach ensures that businesses can engage with their team members during regular office hours, facilitating immediate communication, swift problem-solving, and seamless project coordination.

A Customer Service Recruiter is responsible for identifying, attracting, and onboarding top talent to ensure a company has a skilled team in its customer service department. This role involves developing effective sourcing strategies, screening candidates, conducting interviews, and coordinating with hiring managers to match candidates with the job requirements. Additionally, a Customer Service Recruiter plays a critical part in maintaining candidate pipelines, creating recruitment marketing initiatives, and managing the overall candidate experience to uphold the company’s employer brand and culture.

- Bachelor's degree in Human Resources, Business Administration, or related field.
- Proven experience as a recruiter, preferably in customer service or a similar field.
- Familiarity with applicant tracking systems and resume databases.
- Strong understanding of recruitment practices and techniques.
- Excellent communication and interpersonal skills.
- Ability to conduct thorough and insightful interviews.
- Proficiency in using job boards and social media for recruiting.
- Strong organizational and time management skills.
- Ability to multitask and handle multiple recruitment processes simultaneously.
- Strong decision-making and problem-solving skills.
- Detail-oriented with strong analytical abilities.
- Knowledge of employment laws and regulations.
- Ability to work collaboratively with hiring managers and team members.
- Experience in creating and managing recruitment reports.
- Ability to build and maintain a talent pipeline.
- Willingness to attend job fairs and career events.
- Strong negotiation skills for extending job offers and negotiating employment terms.
- Commitment to maintaining a positive candidate experience and employer brand.
- Flexibility to adapt to changing recruitment needs and strategies.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

- Review and screen resumes to identify qualified candidates.
- Conduct initial phone interviews to assess candidate qualifications.
- Schedule and coordinate interviews with hiring managers.
- Maintain and update applicant tracking systems with candidate information.
- Develop and post job descriptions on job boards and social media.
- Collaborate with hiring managers to understand job requirements.
- Provide feedback to candidates regarding application and interview performance.
- Conduct reference checks by contacting previous employers or supervisors.
- Extend job offers and negotiate employment terms with selected candidates.
- Create and manage recruitment reports to track metrics.
- Attend job fairs and career events to network with potential candidates.
- Build a talent pipeline through networking, online research, and referrals.
- Coordinate pre-employment background checks and paperwork for onboarding.
- Develop and maintain relationships with recruitment agencies and external partners.
- Stay updated on industry trends and best practices in recruitment.
- Provide regular updates to management on recruitment progress.
- Identify and implement new recruiting channels and strategies.
- Organize and conduct recruitment marketing campaigns.
- Ensure compliance with employment laws and regulations during recruitment.
- Assist in developing and maintaining a positive employer brand and candidate experience.

The ideal candidate for the Customer Service Recruiter position will possess a Bachelor's degree in Human Resources, Business Administration, or a related field, coupled with proven experience as a recruiter, specifically within customer service or a similar industry. They will demonstrate a strong understanding of recruitment practices, techniques, and employment laws, along with familiarity with applicant tracking systems and resume databases. Exceptional communication and interpersonal skills are essential, enabling the candidate to conduct thorough and insightful interviews, provide constructive feedback, and effectively negotiate employment terms. The candidate will be highly organized, detail-oriented, and capable of handling multiple recruitment processes simultaneously while maintaining a keen analytical mindset. They will be proficient in using job boards and social media for recruitment purposes, and skilled at building and maintaining a robust talent pipeline through networking and online research. A proactive, self-motivated individual, they will exhibit adaptability and flexibility in response to changing recruitment needs and strategies. With a high degree of empathy, understanding, and professionalism, they will prioritize a positive candidate experience and uphold strong ethical standards and confidentiality. Additionally, they will possess strong negotiation skills, a creative problem-solving approach, and the ability to work collaboratively with hiring managers and team members. Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) and a willingness to attend job fairs and career events are also imperative for this role.

- Review and screen resumes to identify qualified candidates for customer service positions.
- Conduct initial phone interviews to assess candidate qualifications and fit.
- Schedule and coordinate in-person or virtual interviews with hiring managers.
- Maintain and update applicant tracking systems with candidate information and progress.
- Develop and post job descriptions on various job boards and social media platforms.
- Collaborate with hiring managers to understand specific job requirements and preferences.
- Provide constructive feedback to candidates regarding their application and interview performance.
- Conduct reference checks by contacting previous employers or supervisors.
- Extend job offers and negotiate employment terms with selected candidates.
- Create and manage recruitment reports to track metrics such as time-to-hire and source of hire.
- Attend job fairs and career events to attract and network with potential candidates.
- Build a talent pipeline through networking, online research, and referrals.
- Assist in onboarding activities by coordinating pre-employment background checks and paperwork.
- Develop and maintain strong relationships with recruitment agencies and other external partners.
- Stay updated on industry trends and best practices in customer service recruitment.
- Provide regular updates to management on recruitment progress and challenges.
- Identify and implement new and innovative recruiting channels or strategies.
- Organize and conduct recruitment marketing campaigns to promote the company as an employer of choice.
- Ensure compliance with all employment laws and regulations during the recruitment process.
- Assist in the development and maintenance of a positive employer brand and candidate experience.

- Strong interpersonal skills
- High degree of empathy and understanding
- Excellent communication abilities
- Proactive and self-motivated
- Ability to build and maintain relationships
- Strong organizational skills
- Detail-oriented
- Analytical mindset
- Ability to manage time efficiently
- Adaptability and flexibility
- Creative problem solver
- Tech-savvy, with the ability to quickly learn new systems
- Persistent and resourceful
- High level of professionalism
- Strong negotiation skills
- Ability to work well under pressure
- Team player with a collaborative mindset
- Commitment to providing a positive candidate experience
- Strong ethical standards and sense of confidentiality

- Competitive salary range, commensurate with experience
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with company match
- Generous paid time off (PTO) and holiday schedule
- Flexible work hours and remote work options
- Professional development and training opportunities
- Employee assistance programs (EAP)
- Life and disability insurance
- Tuition reimbursement programs
- Wellness programs and activities
- Subsidized gym membership or fitness classes
- Collaborative and supportive work environment
- Opportunities for advancement and career growth
- Access to mentorship and coaching
- Company-sponsored networking events and team-building activities
- Discounted company products or services
- Recognition and reward programs