Director of Fulfillment Operations

Vintti is a staffing agency dedicated to boosting the economic efficiency of US companies. We provide access to a diverse range of skilled Latin American professionals, allowing businesses to build robust teams without the traditional high costs associated with domestic hiring. Our model supports companies in maximizing their resources, driving innovation, and achieving sustainable growth.

The Director of Fulfillment Operations is responsible for overseeing the entire fulfillment process, ensuring efficient and timely delivery of products to customers. This role involves strategic planning, coordination, and management of warehouse operations, inventory control, and distribution logistics. By optimizing processes and implementing best practices, the Director of Fulfillment Operations aims to achieve high levels of customer satisfaction, reduce costs, and improve overall operational efficiency. Additionally, this role collaborates with various departments to ensure alignment with company goals and addresses any issues that may arise in the fulfillment pipeline.

- Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
- Minimum of 7-10 years of experience in fulfillment operations or a similar role.
- Proven experience in managing large teams and complex operations.
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Proficient in warehouse management systems and related technologies.
- Strong understanding of supply chain management and logistics.
- Experience with budget planning and cost control.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Knowledge of safety and quality compliance standards.
- Ability to develop and implement standard operating procedures (SOPs).
- Experience in performance management and conducting performance reviews.
- Ability to coordinate and collaborate with multiple departments.
- Strong project management skills.
- Ability to manage relationships with third-party logistics providers.
- Excellent risk management skills.
- Up-to-date with industry trends and best practices.
- Ability to work under pressure and handle high-stress situations.
- Strong attention to detail.
- Flexibility to adapt to changing priorities and business needs.

- Oversee and manage daily operations of the fulfillment center.
- Develop and implement strategies to improve operational efficiency and customer satisfaction.
- Monitor and analyze key performance metrics for continuous improvement.
- Lead, mentor, and support managers and supervisors within the department.
- Coordinate with Inventory Management, Customer Service, and Logistics to ensure alignment with organizational goals.
- Manage budget planning and control for cost-effective operations.
- Conduct regular inspections and audits for safety and quality compliance.
- Develop and implement standard operating procedures (SOPs) for all fulfillment activities.
- Oversee implementation and utilization of warehouse management systems and related technologies.
- Resolve escalated issues and respond to critical incidents impacting operations.
- Optimize layout and storage strategies for enhanced space utilization and efficiency.
- Ensure staff are trained in operational procedures and safety protocols.
- Collaborate with senior leadership on long-term strategic plans.
- Manage relationships with third-party logistics providers and external partners.
- Assess and manage risks to minimize operational disruptions.
- Conduct performance reviews and provide feedback to improve team productivity and morale.
- Stay updated with industry trends and best practices for innovative solutions.

The ideal candidate for the role of Director of Fulfillment Operations will possess a Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field, complemented by at least 7-10 years of hands-on experience in fulfillment operations or a similar capacity. Demonstrating exceptional leadership and team management skills, this individual will have a proven track record of effectively overseeing large teams and complex operations, driving operational excellence, and improving customer satisfaction. With strong analytical and problem-solving abilities, the candidate will excel in using warehouse management systems and related technologies to optimize workflows and space utilization. Proficient in budget planning, cost control, and risk management, they will have a deep understanding of supply chain management and logistics. The ideal candidate will be highly organized, detail-oriented, and possess superior communication and interpersonal skills, allowing them to foster collaboration across departments and manage relationships with third-party logistics providers. They will be skilled in developing and implementing standard operating procedures (SOPs), conducting performance reviews, and ensuring compliance with safety and quality standards. Demonstrating high adaptability and resilience under pressure, the candidate will exhibit a proactive mindset and innovative approach to continuous improvement, staying abreast of industry trends and best practices to incorporate forward-thinking solutions. Their commitment to safety, quality, and ethical standards, along with their ability to inspire and motivate a diverse team, showcases their dedication to achieving high performance and operational efficiency within the fulfillment operations.

- Oversee daily operations of the fulfillment center to ensure efficient and effective workflow.
- Develop and implement strategies for improving operational efficiency and customer satisfaction.
- Monitor and analyze key performance metrics to identify areas for improvement.
- Lead, mentor, and support a team of managers and supervisors within the fulfillment department.
- Coordinate with other departments such as Inventory Management, Customer Service, and Logistics to ensure alignment and compliance with organizational goals.
- Manage budget planning and control for the fulfillment department, ensuring cost-effective operations.
- Conduct regular inspections and audits of fulfillment processes to ensure compliance with safety and quality standards.
- Develop and implement standard operating procedures (SOPs) for all fulfillment activities.
- Oversee the implementation and utilization of warehouse management systems and other related technologies.
- Resolve escalated issues and respond to critical incidents that impact fulfillment operations.
- Optimize layout and storage strategies to enhance space utilization and workflow efficiency.
- Ensure that all staff are adequately trained in operational procedures and safety protocols.
- Collaborate with senior leadership to develop and execute long-term strategic plans for the fulfillment operations.
- Manage relationships with third-party logistics providers and other external partners.
- Assess and manage risks associated with fulfillment operations to minimize disruptions.
- Conduct performance reviews and provide feedback to improve team productivity and morale.
- Stay updated with industry trends and best practices to incorporate innovative solutions in fulfillment operations.

- Strong leadership capabilities and a proactive mindset
- Excellent strategic planning and decision-making skills
- High level of adaptability and flexibility in a dynamic environment
- Superior problem-solving and critical-thinking abilities
- Strong interpersonal and communication skills
- Highly organized with the ability to prioritize effectively
- Proven track record of driving operational excellence
- Commitment to safety and quality standards
- Ability to inspire and motivate a diverse team
- Customer-focused with a dedication to improving satisfaction
- Detail-oriented with a high degree of accuracy
- Resilient under pressure with the ability to manage stress
- Strong financial acumen and budget management skills
- Innovative and forward-thinking
- Enthusiastic about continuous improvement and embracing change
- Collaborative mindset with the ability to work cross-functionally
- Exceptional time management skills
- Ability to develop and nurture professional relationships
- High integrity and ethical standards
- Passion for staying updated on industry trends and best practices

- Competitive salary range: $100,000 - $150,000 annually
- Comprehensive health insurance (medical, dental, vision)
- 401(k) retirement plan with company match
- Paid time off (vacation, sick leave, personal days)
- Flexible working hours and hybrid work options
- Professional development opportunities and tuition reimbursement
- Performance-based bonuses and incentives
- Employee wellness programs and gym membership discounts
- Life and disability insurance
- Company-sponsored training and certification programs
- Employee recognition and reward programs
- Relocation assistance if applicable
- Employee assistance program (EAP)
- On-site amenities such as cafeteria and parking
- Discounts on company products and services
- Opportunities for career growth and advancement within the company
- Annual company retreats and team-building events
- Paid parental leave
- Commuter benefits
- Health savings account (HSA) and flexible spending account (FSA) options