Operations

Director of Quality Control

Looking to hire your next Director of Quality Control? Here’s a full job description template to use as a guide.

About Vintti

Vintti is a specialized staffing agency that believes diversity is the catalyst for innovation. We connect US-based SMBs, startups, and firms with exceptional talent from Latin America, fostering a rich tapestry of cultural perspectives within American businesses. Our unique position allows us to handpick professionals who not only possess the required skills but also bring fresh ideas and global insights to the table. Vintti's services go beyond filling positions; we enrich company cultures and expand business horizons on an international scale.

Description

The Director of Quality Control is responsible for overseeing and ensuring the quality and safety of products or services, aligning processes with company standards and regulatory requirements. This role involves developing, implementing, and monitoring quality control systems, leading a team of analysts and inspectors, and collaborating with various departments to drive continuous improvement. The Director of Quality Control also investigates and addresses any quality issues, conducts audits, and provides strategic insights to enhance overall operational efficiency and product excellence, safeguarding the company's reputation and consumer trust.

Requirements

- Bachelor's degree in Quality Assurance, Engineering, or related field
- Minimum of 10 years of experience in quality control or quality assurance
- At least 5 years of experience in a management or leadership role
- In-depth knowledge of quality control standards, methodologies, and regulations
- Certification in quality management (e.g., Six Sigma, ASQ CQE, or CQI) preferred
- Strong analytical skills with experience in data analysis and trend identification
- Proficiency in using quality control software and tools
- Excellent problem-solving abilities and attention to detail
- Strong communication and interpersonal skills
- Ability to lead, mentor, and develop a team
- Experience in conducting audits and inspections
- Familiarity with ISO standards and other industry-specific quality standards
- Proven ability to manage multiple projects and priorities simultaneously
- Strong organizational and documentation skills
- Experience working with cross-functional teams
- Ability to handle customer complaints and non-conformance issues effectively

Responsabilities

- Oversee and manage quality control department operations.
- Ensure compliance with industry standards and regulatory requirements.
- Develop and implement quality policies, procedures, and programs.
- Conduct audits, inspections, and assessments for quality assurance.
- Analyze data to identify quality trends and root causes of issues.
- Collaborate with production to solve quality problems.
- Develop and oversee KPIs for quality control performance.
- Train and supervise quality control staff.
- Ensure quality of raw materials and components from suppliers.
- Review and approve quality documentation, including SOPs and work instructions.
- Prepare and present quality reports to senior management.
- Stay informed of industry best practices and regulatory updates.
- Document all quality control activities accurately.
- Facilitate continuous improvement initiatives.
- Handle customer complaints and non-conformance issues.
- Lead and participate in cross-functional teams for quality-related projects.

Ideal Candidate

The ideal candidate for the Director of Quality Control position will possess a Bachelor's degree in Quality Assurance, Engineering, or a related field and bring a minimum of 10 years of experience in quality control or quality assurance, with at least 5 years in a management role. This individual will have an in-depth understanding of quality control standards, methodologies, and regulations, with certifications such as Six Sigma or ASQ CQE/CQI being highly preferable. Demonstrating strong analytical skills, the candidate will have a proven history of effective data analysis and trend identification, supported by proficiency in quality control software and tools. Notably, the ideal candidate will be an excellent problem-solver, exhibit meticulous attention to detail, and possess exceptional communication and interpersonal skills, enabling them to lead, mentor, and develop a high-performing team. Their experience will include conducting audits and inspections, ensuring compliance with ISO standards and other relevant industry-specific requirements, and adeptly managing multiple projects and priorities. Personal attributes of integrity, ethical standards, and professionalism will be paramount, along with the ability to remain calm under pressure, a customer-focused attitude, and strong organizational and multitasking abilities. The ideal candidate will exhibit innovation and creativity in their approach to quality control, a passion for continuous improvement, high adaptability to changing environments, and the ability to inspire and motivate their team while maintaining unwavering standards of quality and excellence.

On a typical day, you will...

- Oversee the activities of the quality control department to ensure compliance with applicable standards and regulations.
- Develop and implement quality control policies, procedures, and programs to maintain high standards of quality and reliability.
- Conduct regular audits, inspections, and assessments to identify and rectify issues in the production process.
- Analyze quality control data and reports to identify trends, root causes of defects, and areas for improvement.
- Collaborate with the production team to resolve quality issues and implement corrective actions.
- Develop and monitor key performance indicators (KPIs) to measure the effectiveness of quality control processes.
- Train, mentor, and supervise quality control staff to enhance their skills and performance.
- Work closely with suppliers and vendors to ensure the quality of raw materials and components.
- Review and approve quality documentation, including standard operating procedures (SOPs), work instructions, and quality control plans.
- Prepare and present quality reports and analyses to senior management and other stakeholders.
- Stay updated on industry best practices, regulatory changes, and advancements in quality control techniques and tools.
- Ensure that all quality control activities are documented accurately and maintained in accordance with company and regulatory requirements.
- Facilitate continuous improvement initiatives aimed at enhancing product quality and operational efficiency.
- Handle customer complaints and non-conformance issues diligently to maintain customer satisfaction.
- Lead and participate in cross-functional teams to support organizational goals and projects related to quality.

What we are looking for

- Strong leadership and team management capabilities
- Excellent communication skills, both written and verbal
- High level of attention to detail
- Strong analytical and critical thinking skills
- Problem-solving mindset
- High degree of integrity and ethical standards
- Ability to remain calm under pressure
- Strong organizational and multitasking abilities
- Innovation and creativity in approach to quality control
- Passion for continuous improvement
- Customer-focused attitude
- High adaptability to changing environments and demands
- Strong collaboration and teamwork skills
- Professionalism and diligence in handling responsibilities
- Ability to inspire and motivate a team
- Commitment to maintaining high standards of quality and excellence

What you can expect (benefits)

- Competitive salary range of $120,000 - $160,000 annually
- Comprehensive health, dental, and vision insurance plans
- Retirement savings plan with company match
- Paid time off (PTO) and holidays
- Flexible work schedule options
- Opportunities for remote work
- Professional development and training programs
- Tuition reimbursement for further education
- Life and disability insurance
- Employee wellness programs
- Onsite fitness center or gym membership discounts
- Employee assistance programs (EAP)
- Company-sponsored events and team-building activities
- Transportation and commuter benefits
- Relocation assistance if applicable
- Performance-based bonuses and incentives
- Career advancement opportunities within the organization
- Inclusive and diverse work environment
- Access to the latest technology and tools for quality control
- Company-provided equipment and resources for remote work

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