E-commerce Coordinator

Vintti bridges the staffing gap for US businesses with a unique focus on time zone compatibility. We source top talent from Latin America, offering companies access to professionals who are available during standard US working hours. This alignment eliminates the need for off-hour communications and allows for integrated teamwork, as if all team members were in the same office.

An E-commerce Coordinator plays a crucial role in managing and optimizing online sales channels for a company. They are responsible for coordinating various aspects of e-commerce operations, including product listings, inventory management, order processing, and customer service. Their role involves collaborating with marketing teams to implement promotional strategies, analyzing sales data to identify trends, and ensuring a seamless user experience on the company's website. Additionally, they work to maintain competitive pricing and stay updated with industry trends to drive online growth and enhance overall brand presence.

- Bachelor’s degree in Business, Marketing, E-commerce, or related field
- Proven experience in e-commerce management or a similar role
- Proficiency with e-commerce platforms (e.g., Shopify, Amazon, eBay)
- Strong understanding of SEO strategies and tools
- Knowledge of web analytics tools (e.g., Google Analytics)
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- Attention to detail and high level of accuracy
- Proficiency with MS Office, particularly Excel
- Experience with CRM systems and database management
- Ability to analyze data and make data-driven decisions
- Familiarity with inventory management and supply chain coordination
- Customer service experience and skills
- Ability to manage promotional campaigns and sales strategies
- Understanding of legal regulations and compliance in e-commerce
- Problem-solving skills and ability to handle complex situations
- Ability to work collaboratively in a team environment
- Familiarity with A/B testing methodologies and tools
- Adaptability to stay updated with industry trends and best practices
- Proficiency in using graphic design software and tools is a plus

- Monitor and update product listings on various e-commerce platforms
- Manage inventory levels and coordinate with suppliers to ensure adequate stock
- Handle order processing, including receiving, fulfilling orders, and tracking shipments
- Respond to customer inquiries via email, chat, and phone
- Analyze sales data and website analytics to identify trends and opportunities
- Implement and oversee promotional campaigns and discounts
- Coordinate with marketing teams to optimize product content for SEO
- Conduct regular website audits to identify and resolve technical issues
- Create and maintain product descriptions, specifications, and images
- Liaise with the finance department to manage invoices and returns
- Monitor competitors and market trends to suggest pricing strategies
- Ensure compliance with platform policies and legal regulations
- Handle the return and exchange processes efficiently
- Collaborate with the customer service team to resolve order-related issues
- Generate and review sales and performance reports for actionable insights
- Update and maintain customer databases and CRM systems
- Coordinate with the warehouse team to streamline logistics and fulfillment processes
- Assist in planning and executing new product launches
- Perform A/B testing on product pages and promotional materials
- Engage in continuous research on e-commerce best practices and technologies

The ideal candidate for the E-commerce Coordinator role will have a Bachelor’s degree in Business, Marketing, E-commerce, or a related field, coupled with proven experience in e-commerce management or a similar role. They will possess a comprehensive understanding of various e-commerce platforms such as Shopify, Amazon, and eBay, and demonstrate proficiency with SEO strategies and tools. This individual will have strong analytical skills, enabling them to interpret web analytics through tools like Google Analytics and make data-driven decisions to optimize sales performance. Excellent written and verbal communication skills are essential for effectively managing customer inquiries and coordinating with cross-functional teams, while strong organizational and multitasking abilities ensure they handle inventory, order processing, and promotional campaigns efficiently. Attention to detail and a high level of accuracy in managing product listings and creating content will be pivotal in maintaining high standards. Additionally, experience with CRM systems, database management, inventory management, and supply chain coordination is expected. The ideal candidate will be proactive in problem-solving, customer-focused with outstanding service skills, and adaptable to industry trends and best practices. A creative mindset for promotional campaign development and proficiency in graphic design software are also highly desirable. Self-motivated with a strong drive for results and continuous improvement, this individual will exhibit the flexibility to adapt to changing priorities and demands, and the initiative to work independently while also thriving in a collaborative team environment.

- Monitor and update product listings on various e-commerce platforms
- Manage inventory levels and coordinate with suppliers to ensure adequate stock
- Handle order processing, from receiving and fulfilling orders to tracking shipments
- Respond to customer inquiries via email, chat, and phone, providing excellent service
- Analyze sales data and website analytics to identify trends and opportunities for growth
- Implement and oversee promotional campaigns and discounts
- Coordinate with marketing teams to ensure product content is optimized for SEO
- Conduct regular website audits to identify and resolve any technical issues or discrepancies
- Create and maintain product descriptions, specifications, and high-quality images
- Liaise with the finance department to manage invoices and returns
- Monitor competitors and market trends to suggest pricing strategies
- Ensure compliance with platform policies and legal regulations
- Handle the return and exchange processes efficiently
- Collaborate with the customer service team to resolve any order-related issues
- Generate and review sales and performance reports, providing actionable insights
- Update and maintain customer databases and CRM systems
- Coordinate with the warehouse team to streamline logistics and fulfillment processes
- Assist in the planning and execution of new product launches
- Perform A/B testing on product pages and promotional materials
- Engage in continuous research to stay updated on e-commerce best practices and technologies

- Detail-oriented with a high level of accuracy
- Strong analytical skills for data-driven decision making
- Proactive problem-solving abilities
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- Ability to work collaboratively in a team environment
- Adaptability to stay updated with industry trends and best practices
- Customer-focused with outstanding service skills
- Ability to manage time effectively and meet deadlines
- Creative mindset for developing promotional campaigns
- Strong understanding of SEO and digital marketing strategies
- Tech-savvy with proficiency in various e-commerce platforms
- Ability to handle complex situations and resolve issues efficiently
- Self-motivated with a strong drive for results and continuous improvement
- Flexible and able to adapt to changing priorities and demands
- High level of initiative and ability to work independently

- Competitive salary range: $40,000 - $60,000 annually, based on experience and qualifications
- Comprehensive health benefits, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) including vacation days, sick leave, and holidays
- Flexible work hours and remote work options
- Professional development opportunities, including training programs and workshops
- Tuition reimbursement for relevant courses and certifications
- Employee discounts on company products
- Collaborative and inclusive work environment
- Opportunities for career advancement and growth within the company
- Regular performance reviews and feedback sessions
- Wellness programs, including gym memberships or fitness class stipends
- Company-sponsored social events and team-building activities
- Access to cutting-edge e-commerce tools and technologies
- Supportive and mentoring management team
- Mental health support through Employee Assistance Programs (EAPs)