Fulfillment Coordinator

Vintti is a staffing agency that leverages the geographical advantage of Latin America to benefit US businesses. We connect companies with professionals who work in time zones closely aligned with or identical to US hours, ensuring seamless communication and collaboration. This synchronicity allows for real-time interaction, enhancing productivity and eliminating the delays often associated with offshore staffing.

A Fulfillment Coordinator plays a crucial role in ensuring the seamless operation of order processing and delivery systems. This position typically involves managing inventory levels, coordinating with suppliers, processing orders, and overseeing the timely dispatch of goods to customers. Attention to detail, strong organizational skills, and effective communication are key attributes for success in this role, as it requires balancing efficiency with accuracy to meet customer satisfaction and operational goals. Ideal for those with a knack for logistics and a commitment to excellence in service delivery, the Fulfillment Coordinator is integral to maintaining a smooth supply chain.

- High school diploma or GED; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in fulfillment, logistics, or a similar role.
- Experience with inventory management systems and order processing software.
- Strong organizational skills and ability to prioritize tasks efficiently.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite, especially Excel.
- Detail-oriented with a high degree of accuracy.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and ability to handle customer issues professionally.
- Knowledge of shipping procedures and regulations.
- Ability to lift and carry up to 50 pounds.
- Flexibility to work varying shifts, including some evenings and weekends.
- Familiarity with safety regulations and procedures in a warehouse environment.
- Ability to train and mentor junior staff and new hires.
- Strong analytical skills for generating and interpreting fulfillment performance reports.

- Review and prioritize daily orders for fulfillment.
- Coordinate with the warehouse team on order picking, packing, and shipping.
- Monitor and report inventory discrepancies or shortages.
- Prepare shipping labels and documentation for outbound shipments.
- Communicate with carriers to schedule pickups and resolve delivery issues.
- Track and update order status in the system.
- Handle customer inquiries regarding order status, shipping, and changes.
- Collaborate with the returns department for processing returns and exchanges.
- Conduct regular audits to ensure accuracy and quality of fulfilled orders.
- Update and maintain detailed records of fulfillment activities.
- Assist in developing and implementing process improvements for efficiency.
- Generate and analyze reports on fulfillment performance.
- Coordinate timely and accurate delivery of large or special orders.
- Train and mentor junior staff or new hires on fulfillment procedures.
- Ensure adherence to safety regulations and company policies within the fulfillment area.

The ideal candidate for the Fulfillment Coordinator role is a detail-oriented professional with at least two years of experience in fulfillment or logistics, adept at managing inventory systems and order processing software. They possess exceptional organizational skills, allowing them to efficiently prioritize tasks and ensure the accurate and timely dispatch of orders. Strong analytical abilities enable them to generate and interpret performance reports, while their proactive and problem-solving nature ensures swift resolution of customer inquiries and delivery issues. With excellent communication and interpersonal skills, they can effectively coordinate with warehouse teams and carriers, as well as mentor junior staff and new hires. Their proficiency in Microsoft Office, particularly Excel, supports thorough record-keeping and process improvements, while a customer-focused mindset and a commitment to service excellence drive their work ethic. Adaptable and reliable, they thrive in a fast-paced environment, adhering to safety regulations and maintaining a high degree of professional integrity and conduct, all while displaying a positive attitude and a willingness to go the extra mile.

- Review and prioritize daily orders to be fulfilled.
- Coordinate with the warehouse team to ensure accurate picking, packing, and shipping of orders.
- Monitor inventory levels and report discrepancies or shortages to appropriate personnel.
- Prepare shipping labels and documentation for outgoing shipments.
- Communicate with carriers to schedule pickups and resolve any delivery issues.
- Track shipments and update order status in the system.
- Handle customer inquiries regarding order status, shipping information, and changes to orders.
- Collaborate with the returns department to process returns and exchanges.
- Conduct regular audits of fulfilled orders to ensure accuracy and quality.
- Update and maintain accurate records of all fulfillment activities.
- Assist in the development and implementation of process improvements for increased efficiency.
- Generate and analyze reports related to order fulfillment performance.
- Support the coordination of large or special orders, ensuring timely and accurate delivery.
- Train and mentor junior staff or new hires on fulfillment processes and procedures.
- Ensure compliance with safety regulations and company policies within the fulfillment area.

- Strong attention to detail and accuracy
- Excellent organizational skills and ability to manage multiple tasks simultaneously
- Effective communication and interpersonal abilities
- Proactive and self-motivated approach to work
- Demonstrated problem-solving skills and ability to think critically
- Adaptability and flexibility in a dynamic work environment
- Strong team collaboration and leadership qualities
- Customer-focused mindset with an emphasis on service excellence
- Reliable and dependable with a strong work ethic
- Ability to thrive in a fast-paced environment
- Commitment to continuous improvement and learning
- High level of integrity and professional conduct
- Positive attitude and willingness to go the extra mile

- Competitive salary ranging from $45,000 to $55,000 annually depending on experience
- Health insurance including medical, dental, and vision coverage
- Paid time off (PTO) and holidays
- 401(k) retirement plan with company match
- Opportunities for career advancement and professional development
- Employee assistance program (EAP) for mental health and wellness support
- Flexible work schedule options
- Ongoing training and certification programs
- Performance-based bonuses and incentives
- Life and disability insurance
- Tuition reimbursement for further education
- Employee discount on company products
- Wellness programs and gym membership discounts
- Commuting benefits or transportation subsidies
- Casual dress code and relaxed work environment