Senior Business Process Manager

At Vintti, we're redefining the economics of staffing for US businesses. Our agency connects SMBs, startups, and firms with top Latin American talent, offering a dual benefit of high-quality work and cost savings. By tapping into this rich talent pool, our clients can optimize their budgets, increase productivity, and gain a competitive advantage in their respective markets.

The Senior Business Process Manager plays a pivotal role in driving organizational efficiency and effectiveness by overseeing and optimizing various business processes. This role involves analyzing current workflows, identifying areas for improvement, and implementing strategic changes to enhance productivity and reduce costs. By working closely with cross-functional teams, the Senior Business Process Manager ensures seamless integration of new processes and technologies, fostering innovation and continuous improvement. Their expertise in project management, data analysis, and change management is crucial for aligning business operations with organizational goals and ensuring sustainable growth.

- Bachelor's degree in Business Administration, Management, Engineering, or related field
- 7+ years of experience in business process management, process improvement, or related roles
- Strong analytical skills with the ability to interpret complex data and identify key insights
- Proven experience in leading process improvement initiatives and projects
- Proficiency in process modeling and design tools, such as Visio, ARIS, or similar
- Exceptional project management skills, including planning, execution, and stakeholder management
- Experience with Lean, Six Sigma, or other process improvement methodologies
- Strong understanding of key process improvement metrics and KPIs
- Excellent communication and presentation skills, both written and verbal
- Ability to influence and collaborate with cross-functional teams at all levels of the organization
- Strong problem-solving skills with a focus on root cause analysis and solution implementation
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Familiarity with regulatory compliance and risk management practices
- Strong leadership and mentorship abilities to guide and develop junior team members
- Proficiency with data analysis tools, such as Excel, Tableau, or similar
- Continuous learning mindset with the capability to stay updated on industry trends and best practices
- Demonstrated experience in coordinating process changes with IT and relevant departments.

- Analyze and assess existing business processes to identify inefficiencies and areas for improvement.
- Design and implement process changes to enhance operational efficiency and reduce costs.
- Develop and maintain detailed process documentation, including SOPs and process maps.
- Collaborate with cross-functional teams to gather input and ensure alignment on process initiatives.
- Lead workshops and training sessions for employees on new or revised processes.
- Monitor and measure the effectiveness of implemented process changes using established metrics and KPIs.
- Facilitate regular stakeholder meetings to review process performance and address challenges.
- Conduct root cause analysis to identify underlying problems and recommend process solutions.
- Manage projects related to process changes, ensuring timely delivery within scope and budget.
- Ensure compliance with internal policies and external regulations in all process activities.
- Identify and mitigate risks associated with process changes.
- Stay updated on industry trends and best practices in process management and continuous improvement.
- Mentor and guide junior team members and other employees on process management principles.
- Communicate process improvement plans and updates to senior management and other stakeholders.
- Coordinate with IT and other departments to integrate process improvements with existing systems.

The ideal candidate for the Senior Business Process Manager role will possess a Bachelor's degree in Business Administration, Management, Engineering, or a related field, and bring over seven years of progressive experience in business process management or process improvement roles. They will have a robust analytical mindset and the ability to interpret complex data, extracting key insights to drive meaningful improvements. This individual will demonstrate a proven track record of leading successful process improvement initiatives and projects, underpinned by proficiency in process modeling and design tools such as Visio or ARIS. They will excel in project management, showcasing exceptional skills in planning, execution, and stakeholder engagement. Additionally, the ideal candidate will be well-versed in Lean, Six Sigma, or similar methodologies, and possess a deep understanding of crucial process improvement metrics and KPIs. Strong communication and presentation skills are essential, enabling them to influence and collaborate effectively across all organizational levels. A remarkable problem solver with a focus on root cause analysis, they will be detail-oriented and meticulous in ensuring process accuracy. They will thrive in a fast-paced environment, independently managing multiple priorities, and will demonstrate a continuous learning mindset, staying current with industry trends and best practices. The candidate will exhibit strong leadership and mentorship abilities, guiding junior team members and fostering a collaborative, cross-functional team environment. Their solution-oriented approach, technological adeptness, and familiarity with regulatory compliance and risk management will enable them to deliver process improvements that are seamlessly integrated with existing systems. Above all, this candidate will be proactive, self-motivated, and dedicated to driving continuous improvement, building strong relationships with stakeholders, and achieving measurable results.

- Analyze and assess existing business processes to identify areas for improvement and optimization.
- Design and implement effective process changes to enhance efficiency, reduce costs, and improve overall business performance.
- Collaborate with cross-functional teams to gather input and ensure alignment on process improvement initiatives.
- Develop detailed documentation of process workflows, including Standard Operating Procedures (SOPs) and process maps.
- Lead workshops and training sessions to educate employees on new or revised processes.
- Monitor and measure the effectiveness of implemented process changes, using metrics and KPIs to track progress.
- Facilitate regular meetings with stakeholders to review process performance and address any issues or challenges.
- Conduct root cause analysis to identify underlying problems in existing processes and recommend solutions.
- Manage projects related to process changes, ensuring timely delivery within scope and budget.
- Stay current with industry trends and best practices in process management and continuous improvement.
- Provide mentorship and guidance to junior team members and other employees on process management principles.
- Communicate process improvement plans and updates to senior management and other relevant stakeholders.
- Coordinate with IT and other departments to integrate process improvements with existing technology and systems.
- Ensure compliance with internal policies and external regulations in all process-related activities.
- Identify and mitigate risks associated with process changes to prevent potential negative impacts on the business.

- Strong analytical mindset with the ability to interpret complex data
- Creative problem-solver with a focus on root cause analysis
- Detail-oriented with meticulous attention to process accuracy
- Collaborative team player who can work effectively across functions
- Influential communicator with excellent written and verbal skills
- Proactive and self-motivated to drive continuous improvements
- Adaptable to changing environments and able to manage multiple priorities
- Empathetic leader with the ability to mentor and develop team members
- Solution-oriented approach with a focus on achieving measurable results
- Proficiency in leveraging process modeling and design tools
- Solid understanding of Lean, Six Sigma, or other improvement methodologies
- Strong project management skills with an ability to deliver within scope and budget
- Technologically adept, with familiarity in integrating improvements with existing systems
- Knowledgeable about regulatory compliance and risk management
- Committed to personal and professional growth and staying current with industry trends
- Ability to build strong relationships with stakeholders at all organizational levels

- Competitive salary range commensurate with experience
- Comprehensive health insurance coverage including medical, dental, and vision plans
- 401(k) retirement plan with company match
- Generous paid time off (PTO) and holiday schedule
- Flexible work arrangements, including remote work options
- Professional development opportunities and access to training resources
- Employee wellness programs and initiatives
- Tuition reimbursement for continued education and certifications
- Employee assistance program (EAP) for mental health and wellness support
- Life insurance and disability coverage
- Performance-based bonuses and incentives
- Collaborative and inclusive work culture
- Opportunities for internal career advancement and promotion
- Company-sponsored social events and team-building activities
- Employee discounts on company products/services
- Access to cutting-edge technology and tools