Senior Business Process Manager

At Vintti, we're redefining the economics of staffing for US businesses. Our agency connects SMBs, startups, and firms with top Latin American talent, offering a dual benefit of high-quality work and cost savings. By tapping into this rich talent pool, our clients can optimize their budgets, increase productivity, and gain a competitive advantage in their respective markets.

A Senior Business Process Manager is responsible for overseeing and optimizing an organization's business processes to enhance efficiency, effectiveness, and agility. This role involves the analysis, design, and implementation of process improvements, aligning them with the company's strategic goals. The Senior Business Process Manager works cross-functionally with various departments to identify areas for enhancement, standardize procedures, and implement best practices. They play a crucial role in change management, ensuring that process changes are smoothly integrated and sustained over time, thereby driving continuous improvement and success within the organization.

- Bachelor’s degree in Business Administration, Management, or a related field.
- Minimum of 5-7 years of experience in business process management, process improvement, or related roles.
- Proven experience leading and managing process improvement projects.
- Strong understanding of process improvement methodologies such as Lean, Six Sigma, or BPM (Business Process Management).
- Proficiency in process mapping and modeling tools (e.g., Visio, Lucidchart).
- Excellent analytical skills with the ability to gather, analyze, and interpret data.
- Strong project management skills and experience using project management tools.
- Excellent communication and presentation skills, with the ability to convey complex information clearly to diverse audiences.
- Highly skilled in collaborating with cross-functional teams and managing stakeholder relationships.
- Proficient in Microsoft Office Suite, including Excel, PowerPoint, and Word.
- Experience with process automation tools and technologies.
- Strong organizational skills and attention to detail.
- Ability to identify risks and develop mitigation strategies.
- Certifications such as Lean Six Sigma Green Belt or Black Belt are highly desirable.
- Familiarity with industry standards and best practices in business process management.
- Adaptability and a continuous improvement mindset.
- Demonstrated ability to work independently and as part of a team.
- Strong problem-solving skills and the ability to think strategically.
- Experience in facilitating workshops and training sessions.

- Analyze and identify inefficiencies in business processes.
- Recommend and implement process improvements.
- Collaborate with cross-functional teams to design enhanced processes.
- Monitor the effectiveness of new processes and adjust as needed.
- Develop and maintain detailed process documentation.
- Conduct regular audits of processes to ensure compliance and optimization.
- Lead and manage end-to-end process improvement projects.
- Facilitate workshops and training sessions on new processes.
- Utilize process mapping and modeling tools to visualize workflows.
- Benchmark internal processes against industry standards.
- Gather and analyze data to measure process performance.
- Generate detailed reports on process performance.
- Serve as a primary contact for process-related queries.
- Provide expertise and guidance to stakeholders on processes.
- Ensure IT systems effectively support business processes.
- Identify and mitigate risks related to process changes.
- Communicate process changes clearly to stakeholders.
- Innovate and automate processes to enhance efficiency and reduce costs.

The ideal candidate for the Senior Business Process Manager role will possess a Bachelor’s degree in Business Administration, Management, or a related field, along with a minimum of 5-7 years of experience in business process management or similar roles, demonstrating a strong track record of leading and managing process improvement projects. This candidate will have an in-depth understanding of methodologies such as Lean, Six Sigma, or BPM and will be proficient in using process mapping and modeling tools like Visio or Lucidchart. Their excellent analytical skills, ability to gather, analyze, and interpret data, and strong project management capabilities will enable them to handle complex projects efficiently. They will also excel in communication and presentation, effectively conveying complex information to diverse audiences. This person will collaborate seamlessly with cross-functional teams, leveraging their interpersonal skills and stakeholder management expertise, while also being adept at using Microsoft Office Suite and process automation tools. The ideal candidate is detail-oriented, highly organized, and capable of identifying and mitigating risks associated with process changes. Certifications such as Lean Six Sigma Green Belt or Black Belt will be highly advantageous. Additionally, they will bring an innovative mindset, adaptability, and a strategic approach to continuous improvement. Their problem-solving skills, customer focus, and integrity in managing processes and projects will set them apart, along with their ability to facilitate and lead workshops and training sessions. Ultimately, this individual will thrive in a dynamic environment, demonstrating initiative, self-motivation, and a results-driven focus on enhancing efficiency and reducing costs.

- Analyze business processes to identify inefficiencies and recommend improvements.
- Collaborate with cross-functional teams to design and implement process enhancements.
- Monitor and evaluate the effectiveness of newly implemented processes and make necessary adjustments.
- Develop and maintain process documentation, including workflows, standard operating procedures, and guidelines.
- Conduct regular process audits to ensure adherence to established protocols and identify areas for further optimization.
- Lead and manage process improvement projects from initiation through to completion.
- Facilitate workshops and training sessions to educate teams on new processes and best practices.
- Use process mapping and modeling tools to visualize and better understand complex workflows.
- Benchmark processes against industry standards and best practices to keep the organization competitive.
- Gather and analyze data to measure process performance and generate reports.
- Serve as a key point of contact for process-related queries and provide expertise to stakeholders.
- Work closely with IT and technical teams to ensure that systems support business processes effectively.
- Identify and mitigate risks associated with process changes and implementations.
- Communicate process changes and updates to all relevant stakeholders clearly and effectively.
- Continuously seek opportunities to innovate and automate processes to increase efficiency and reduce costs.

- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Proven leadership and project management experience
- High attention to detail and organizational skills
- Strong ability to collaborate and influence cross-functional teams
- Proactive and innovative mindset
- Ability to adapt to changing environments and priorities
- Strategic and critical thinking skills
- Ability to handle multiple tasks and deadlines effectively
- Expertise in process improvement methodologies and tools
- Results-driven with a focus on continuous improvement
- Strong data analysis and interpretation skills
- Ability to clearly convey complex information
- Customer-focused with a strong understanding of stakeholder needs
- Ability to manage and mitigate risks effectively
- High level of initiative and self-motivation
- Experience in facilitating and leading workshops and training sessions
- Integrity and accountability in managing processes and projects

- Competitive salary range based on experience and qualifications
- Comprehensive health, dental, and vision insurance plans
- 401(k) retirement plan with company match
- Paid time off (PTO) including vacation, sick leave, and holidays
- Flexible working hours and remote work options
- Employee wellness programs
- Professional development and continuous learning opportunities
- Tuition reimbursement for further education and certifications
- Employee assistance program (EAP) for mental health and well-being support
- Life insurance and disability coverage
- Paid parental leave
- Contribution towards commuter expenses or remote work stipend
- Access to company discounts and perks
- Recognition and reward programs for exceptional performance
- Opportunities for career advancement and internal mobility
- Inclusive and diverse work environment
- Collaborative and supportive company culture
- Access to the latest technology and tools needed for the job