Senior Fulfillment Manager

At Vintti, we specialize in providing US businesses with staffing solutions that feel local. By connecting companies with Latin American professionals operating in compatible time zones, we ensure that work schedules align naturally with US business hours. This temporal harmony facilitates immediate response times, efficient project management, and a cohesive team dynamic regardless of physical location.

The Senior Fulfillment Manager plays a pivotal role in overseeing and optimizing the end-to-end fulfillment operations within a company. This position is responsible for ensuring timely and accurate delivery of products to customers while maintaining high levels of efficiency and quality. The Senior Fulfillment Manager develops strategies to streamline processes, manages inventory control, and supervises the fulfillment team to meet organizational goals. With a focus on continuous improvement, this role collaborates with various departments to enhance logistics, improve customer satisfaction, and drive operational excellence.

- Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field
- Minimum of 5-7 years of experience in fulfillment, warehouse operations, or supply chain management
- Proven leadership experience in a managerial role within a fulfillment center or distribution environment
- Strong understanding of warehouse management systems (WMS) and inventory management software
- Excellent organizational and time management skills
- Strong analytical skills with the ability to interpret data and make data-driven decisions
- Proficiency in Microsoft Office Suite, particularly Excel
- Ability to lead, train, and develop a diverse team
- Exceptional problem-solving abilities and attention to detail
- Excellent verbal and written communication skills
- Ability to collaborate and work effectively cross-functionally
- Knowledge of safety regulations and best practices in a warehouse environment
- Experience in budget development and management
- Familiarity with Lean, Six Sigma, or other continuous improvement methodologies
- Ability to manage multiple priorities in a fast-paced environment
- Strong customer service orientation and ability to resolve customer issues effectively
- Willingness to work flexible hours, including weekends and holidays, as needed
- Physical ability to lift, carry, and move up to 50 lbs, and stand or walk for extended periods

- Oversee daily operations of the fulfillment center
- Ensure timely and accurate order processing
- Monitor and manage inventory levels
- Ensure stock accuracy and availability
- Coordinate with suppliers and vendors for stock replenishment
- Implement standard operating procedures
- Maintain operational efficiency and productivity
- Lead, train, and develop fulfillment team members
- Monitor key performance indicators (KPIs)
- Prepare performance reports
- Address and resolve operational issues and bottlenecks
- Collaborate with logistics department on shipping and receiving
- Ensure compliance with safety regulations and company policies
- Perform quality control checks
- Utilize warehouse management systems and software tools
- Conduct regular team meetings
- Analyze data to identify trends and cost reduction opportunities
- Collaborate with customer service on complaint resolution
- Develop and manage the fulfillment department budget
- Coordinate with sales, marketing, and finance departments
- Implement continuous improvement projects
- Ensure proper maintenance of fulfillment center equipment
- Plan and manage labor needs based on volume forecasts and seasonality
- Foster a positive and collaborative work environment

The ideal candidate for the Senior Fulfillment Manager role will be a seasoned professional with a Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field, complemented by 5-7 years of robust experience in fulfillment, warehouse operations, or supply chain management. Possessing proven leadership abilities, they will have excellent organizational and time management skills, and the expertise to lead, train, and develop a diverse team within a fast-paced fulfillment center or distribution environment. This individual will have a strong understanding of warehouse management systems (WMS) and inventory management software, with proficiency in Microsoft Office Suite, particularly Excel. They will showcase strong analytical skills and a data-driven approach to decision-making, coupled with exceptional problem-solving abilities and attention to detail. Mastery in interpersonal and communication abilities will enable effective cross-functional collaboration, particularly in coordinating with sales, marketing, finance, and customer service teams. The candidate will be adept at managing budgets, familiar with Lean, Six Sigma, or other continuous improvement methodologies, and knowledgeable about safety regulations and best practices in a warehouse setting. They will be adaptable, able to manage multiple priorities in dynamic environments, and possess a strong customer service orientation with proven conflict resolution skills. Furthermore, demonstrating high integrity, responsibility, and a strong sense of accountability, they will inspire and motivate their team, driving continuous improvement and operational excellence with a proactive, innovative mindset. The candidate will be committed to fostering a positive and inclusive work environment, resilient in high-pressure situations, and prepared to work flexible hours as needed. Their ability to physically perform tasks involving lifting and extended periods of standing or walking will round out their suitability for this role.

- Oversee daily operations of the fulfillment center to ensure timely and accurate order processing
- Monitor and manage inventory levels, ensuring stock accuracy and availability
- Coordinate with suppliers and vendors for timely replenishment of stock
- Implement and maintain standard operating procedures to improve efficiency and productivity
- Lead, train, and develop fulfillment team members to enhance performance and growth
- Monitor key performance indicators (KPIs) and prepare performance reports
- Address and resolve any operational issues or bottlenecks that arise
- Collaborate with the logistics department to optimize shipping and receiving processes
- Ensure compliance with all safety regulations and company policies
- Perform quality control checks to maintain high standards of order fulfillment
- Utilize warehouse management systems and other software tools to streamline operations
- Conduct regular meetings with team members to discuss goals, performance, and improvements
- Analyze data to identify trends and areas for cost reduction or process enhancement
- Work closely with customer service to address and resolve customer complaints and inquiries
- Develop and manage the budget for the fulfillment department
- Coordinate cross-functionally with other departments, such as sales, marketing, and finance
- Implement and manage continuous improvement projects to enhance operational efficiency
- Ensure proper maintenance and operation of fulfillment center equipment
- Plan and manage labor needs based on forecasted volume and seasonality
- Foster a positive and collaborative work environment within the fulfillment team.

- Strong leadership and mentorship capabilities
- Excellent communication and interpersonal skills
- High level of organizational and time management proficiency
- Strong analytical mindset with a data-driven approach
- Proactive problem-solving skills and attention to detail
- Ability to work collaboratively across departments
- Adaptability and flexibility in a dynamic environment
- Solid customer service orientation and conflict resolution skills
- Commitment to continuous improvement and operational excellence
- High level of integrity and ethical standards
- Strong sense of responsibility and accountability
- Ability to inspire and motivate a team
- Resilience and ability to handle high-pressure situations
- Innovative thinker with a drive for efficiency and productivity
- Enthusiastic and positive attitude towards work and team collaboration
- Commitment to fostering a positive and inclusive work environment

- Competitive salary range: $90,000 - $120,000 annually
- Comprehensive health insurance (medical, dental, vision)
- Retirement savings plan with company match
- Paid time off (PTO) and holiday pay
- Flexible work hours and remote work options
- Employee wellness programs and gym membership discounts
- Company-sponsored professional development and training programs
- Tuition reimbursement for continuing education
- Performance-based bonuses and incentives
- Employee assistance programs (EAP)
- Opportunities for career advancement and internal promotions
- Collaborative and inclusive work culture
- Relocation assistance for qualified candidates
- Modern and well-equipped fulfillment center
- Employee recognition and reward programs
- Life insurance and disability coverage