Senior Fulfillment Manager

At Vintti, we're redefining the economics of staffing for US businesses. Our agency connects SMBs, startups, and firms with top Latin American talent, offering a dual benefit of high-quality work and cost savings. By tapping into this rich talent pool, our clients can optimize their budgets, increase productivity, and gain a competitive advantage in their respective markets.

A Senior Fulfillment Manager is pivotal in overseeing and optimizing the entire order fulfillment process, ensuring efficient operations from the moment an order is placed to its successful delivery. This role involves managing a team to coordinate inventory management, warehousing, and logistics, with a focus on meeting customer expectations and achieving operational excellence. Senior Fulfillment Managers leverage data analysis and strategic planning to streamline workflows, reduce costs, and enhance service levels. Their expertise ensures that fulfillment activities align with company goals and quality standards, fostering a seamless and customer-centric supply chain.

- Bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field.
- Minimum of 5-7 years of experience in fulfillment, warehouse, or supply chain management.
- Proven experience in a leadership role within a fast-paced, high-volume fulfillment or distribution environment.
- Strong knowledge of fulfillment processes, including order processing, inventory management, picking, packing, and shipping.
- Proficiency in using warehouse management systems (WMS) and other relevant technologies.
- Excellent analytical skills with the ability to monitor and interpret key performance metrics.
- Strong problem-solving skills and the ability to troubleshoot and resolve operational issues effectively.
- Experience in developing and implementing standard operating procedures (SOPs).
- Demonstrated ability to manage and prioritize multiple tasks and projects in a dynamic environment.
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Proven ability to lead, motivate, and develop a team, including conducting training and performance evaluations.
- Strong understanding of inventory control processes, including cycle counting and inventory reconciliation.
- Knowledge of regulatory requirements and industry standards related to fulfillment and logistics.
- Experience managing relationships with third-party logistics providers and other external partners.
- Proficiency in data analysis and report preparation.
- Ability to develop and present strategies and performance reports to senior management.
- Experience in implementing and managing continuous improvement initiatives.
- Familiarity with health and safety regulations and experience ensuring compliance in a warehouse environment.
- Ability to handle escalated issues and complex order fulfillment challenges.
- Experience with evaluating and integrating new technologies and automation tools.

- Oversee and manage all aspects of the fulfillment process, including order processing, picking, packing, and shipping.
- Coordinate daily workflow and set priorities for the fulfillment team to ensure timely and accurate order completion.
- Monitor and analyze key performance metrics to optimize operational efficiency and productivity.
- Implement and maintain standard operating procedures (SOPs) to ensure consistency and quality in fulfillment operations.
- Troubleshoot and resolve any operational issues related to fulfillment processes or systems.
- Collaborate with other departments such as Customer Service, Inventory Management, and Logistics to ensure smooth order flow and address any order-related issues.
- Conduct regular staff meetings and training sessions to keep the fulfillment team informed and skilled.
- Manage staffing levels and schedules to meet variable demand and ensure adequate coverage at all times.
- Oversee inventory control activities, including cycle counts and inventory reconciliation.
- Ensure compliance with company policies, industry standards, and regulatory requirements.
- Analyze data to identify trends, areas for improvement, and cost-saving opportunities.
- Manage relationships with third-party logistics providers and other external partners.
- Prepare and present reports on fulfillment performance, challenges, and achievements to senior management.
- Develop and implement strategies to enhance the overall customer experience through improved fulfillment processes.
- Handle escalations and provide solutions to complex order fulfillment issues.
- Evaluate and integrate new technologies and automation tools to streamline operations.
- Supervise and mentor junior team members, providing guidance and support for their professional development.
- Ensure the safety and security of the fulfillment center, adhering to health and safety regulations.
- Conduct regular audits to ensure process adherence and quality standards.
- Drive continuous improvement initiatives to enhance overall fulfillment capabilities.

The ideal candidate for the Senior Fulfillment Manager role will have a bachelor's degree in Supply Chain Management, Business Administration, Logistics, or a related field, coupled with a minimum of 5-7 years of demonstrated experience in fulfillment, warehouse, or supply chain management, specifically within high-volume, fast-paced environments. They will possess extensive knowledge of all aspects of fulfillment processes, including order processing, inventory management, picking, packing, and shipping, and be proficient in using warehouse management systems (WMS) and other relevant technologies. Strong leadership and team management skills are essential, as the candidate will be responsible for motivating, mentoring, and developing a diverse fulfillment team. Exceptional problem-solving abilities, analytical proficiency, and a data-driven mindset are crucial for monitoring key performance metrics and optimizing operational efficiency and productivity. The ideal candidate should be highly organized, detail-oriented, and capable of managing multiple priorities in a dynamic setting. They will exhibit excellent communication and interpersonal skills, enabling effective collaboration with cross-functional teams and external partners. A strategic thinker, the candidate should have a proven track record of implementing standard operating procedures (SOPs) and continuous improvement initiatives, along with a strong understanding of inventory control processes and regulatory requirements. Additionally, the candidate should have experience in handling escalations, integrating new technologies, and preparing and presenting performance reports to senior management. Above all, they must be customer-focused, proactive, adaptable, and committed to maintaining a safe, compliant, and high-standard fulfillment operation, with a high degree of integrity and professionalism.

- Oversee and manage all aspects of the fulfillment process, including order processing, picking, packing, and shipping.
- Coordinate daily workflow and set priorities for the fulfillment team to ensure timely and accurate order completion.
- Monitor and analyze key performance metrics to optimize operational efficiency and productivity.
- Implement and maintain standard operating procedures (SOPs) to ensure consistency and quality in fulfillment operations.
- Troubleshoot and resolve any operational issues related to fulfillment processes or systems.
- Collaborate with other departments such as Customer Service, Inventory Management, and Logistics to ensure smooth order flow and address any order-related issues.
- Conduct regular staff meetings and training sessions to keep the fulfillment team informed and skilled.
- Manage staffing levels and schedules to meet variable demand and ensure adequate coverage at all times.
- Oversee inventory control activities, including cycle counts and inventory reconciliation.
- Ensure compliance with company policies, industry standards, and regulatory requirements.
- Analyze data to identify trends, areas for improvement, and cost-saving opportunities.
- Manage relationships with third-party logistics providers and other external partners.
- Prepare and present reports on fulfillment performance, challenges, and achievements to senior management.
- Develop and implement strategies to enhance the overall customer experience through improved fulfillment processes.
- Handle escalations and provide solutions to complex order fulfillment issues.
- Evaluate and integrate new technologies and automation tools to streamline operations.
- Supervise and mentor junior team members, providing guidance and support for their professional development.
- Ensure the safety and security of the fulfillment center, adhering to health and safety regulations.
- Conduct regular audits to ensure process adherence and quality standards.
- Drive continuous improvement initiatives to enhance overall fulfillment capabilities.

- Highly organized and detail-oriented
- Strong leadership and team management skills
- Excellent problem-solving abilities
- Effective communicator and collaborator
- Data-driven mindset with strong analytical skills
- Proactive and adaptable to a fast-paced environment
- Customer-focused with a dedication to high service standards
- Ability to handle high-pressure situations and make decisions quickly
- Strong work ethic and self-motivation
- Skilled in multitasking and managing multiple priorities
- Strategic thinker with a focus on continuous improvement
- Technologically savvy with an aptitude for learning new systems
- Proven ability to mentor and develop team members
- Commitment to maintaining a safe and compliant work environment
- High degree of integrity and professionalism

- Competitive salary range based on experience and qualifications
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with company matching contributions
- Paid time off (PTO) and holiday pay
- Flexible work schedule options
- Remote work opportunities
- Employee assistance program (EAP) offering mental health and wellness support
- Professional development and training programs
- Tuition reimbursement for continuing education
- Career advancement opportunities within the company
- Performance-based bonuses and incentives
- Employee discounts on company products or services
- On-site fitness center or subsidized gym membership
- Paid parental leave
- Life and disability insurance
- Commuter benefits and/or transportation allowances
- Company-sponsored social events and team-building activities
- Wellness programs including health screenings and flu shots
- Recognition programs and employee awards
- Volunteer time off for community service activities