Senior Fulfillment Specialist

Vintti is a strategic staffing agency that enhances the competitiveness of US businesses. By connecting SMBs, startups, and firms with highly skilled Latin American professionals, we offer a cost-effective solution to talent acquisition. Our model allows companies to access top-tier expertise at rates that significantly reduce overhead costs, enabling businesses to allocate resources more efficiently and boost their bottom line.

A Senior Fulfillment Specialist plays a crucial role in managing and optimizing the order fulfillment process within a company. This role involves overseeing the complete lifecycle of orders, from receipt to delivery, ensuring accuracy, efficiency, and timeliness. They collaborate with various departments, including supply chain, logistics, and customer service, to streamline operations and enhance customer satisfaction. With a focus on continuous improvement, a Senior Fulfillment Specialist applies industry best practices and innovative solutions to resolve complex issues, reduce lead times, and improve overall performance in the fulfillment process.

- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field
- Minimum of 5 years experience in warehouse operations, fulfillment, or logistics
- Proven experience in a leadership or managerial role
- Proficiency in warehouse management systems (WMS) and logistics software
- Strong knowledge of inventory management practices and principles
- Excellent problem-solving and troubleshooting skills
- Ability to analyze and interpret key performance indicators (KPIs)
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills
- Ability to train, mentor, and lead a team
- Knowledge of quality control procedures and safety protocols
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Familiarity with industry regulations and compliance requirements
- Strong interpersonal and collaboration skills
- Ability to work in a fast-paced and dynamic environment
- Demonstrated ability to implement process improvements
- Detail-oriented with a focus on accuracy and efficiency
- Ability to lift and move heavy objects as required
- Flexible availability to accommodate varying schedules and seasonal demands
- Valid driver's license and ability to operate warehouse equipment (e.g., forklifts) preferred

- Oversee daily fulfillment operations to ensure efficient and accurate order processing
- Optimize inventory management to prevent stockouts and excess inventory
- Coordinate with suppliers and vendors for timely inbound and outbound shipments
- Conduct thorough quality control checks on incoming and outgoing orders
- Train and mentor junior staff on fulfillment best practices and safety protocols
- Monitor key performance indicators (KPIs) to assess and improve operational efficiency
- Implement and manage warehouse management systems (WMS) and other logistics software
- Collaborate with cross-functional teams to resolve order-related issues
- Develop and enforce standard operating procedures (SOPs) for all fulfillment activities
- Troubleshoot and resolve operational challenges and issues
- Maintain a clean, organized, and safe warehouse environment
- Schedule and prioritize workloads to meet company and client deadlines
- Generate and analyze reports on fulfillment performance for management review
- Identify and implement process improvements and cost-saving measures
- Ensure compliance with company policies and industry regulations
- Participate in strategic planning for warehouse capacity and resource management
- Handle escalated customer inquiries related to order fulfillment and delivery
- Conduct cycle counts and physical inventory audits to maintain inventory accuracy
- Coordinate and manage special projects and bulk order processing tasks
- Maintain accurate records of transactions, shipments, and inventory adjustments

The ideal candidate for the Senior Fulfillment Specialist role will have a robust background in warehouse operations, logistics, or fulfillment, bolstered by a bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field, and a minimum of 5 years of relevant experience, including leadership or managerial responsibilities. This candidate will excel in utilizing warehouse management systems (WMS) and logistics software and will possess a deep understanding of inventory management practices and principles. They will demonstrate exceptional problem-solving and troubleshooting capabilities, with a strong ability to analyze and interpret key performance indicators (KPIs) to drive operational efficiency. Their communication skills, both written and verbal, will be top-notch, enabling them to effectively train, mentor, and lead a team while fostering productive cross-departmental collaboration. With a keen eye for detail and accuracy, they will ensure thorough quality control and adherence to safety protocols in a fast-paced environment. Their proficiency in Microsoft Office Suite and familiarity with industry regulations will enhance their ability to implement process improvements and maintain compliance standards. A customer-focused mindset, reliable work ethic, and proactive approach to challenges will further distinguish them. Additionally, their adaptability to accommodate varying schedules and seasonal demands, coupled with the physical capability to meet the job's demands, will make them an invaluable asset to the fulfillment operations.

- Oversee daily fulfillment operations to ensure timely and accurate order processing
- Manage and optimize inventory levels to prevent stockouts and overstock situations
- Coordinate with suppliers and vendors for inbound and outbound shipments
- Conduct quality control checks on received and packed orders
- Train and mentor junior fulfillment staff on best practices and safety protocols
- Monitor and analyze key performance indicators (KPIs) to improve efficiency
- Implement and maintain warehouse management systems (WMS) and other logistics software
- Collaborate with other departments (e.g., Customer Service, Sales, Logistics) to address order issues
- Develop and enforce standard operating procedures (SOPs) for fulfillment activities
- Resolve operational issues and troubleshoot problems as they arise
- Manage and maintain a clean and organized work environment adhering to safety standards
- Schedule and prioritize workloads to meet business needs and client deadlines
- Generate reports on fulfillment performance and communicate findings to management
- Identify opportunities for process improvements and cost savings
- Ensure compliance with company policies and industry regulations
- Participate in strategic planning for capacity and resource management
- Handle escalated customer inquiries related to fulfillment and delivery
- Execute cycle counts and physical inventory audits to ensure accuracy
- Coordinate special projects and bulk order processing tasks as needed
- Maintain detailed records of transactions, shipments, and inventory adjustments

- Strong leadership and management skills
- Exceptional organizational aptitude
- High attention to detail and accuracy
- Ability to thrive in fast-paced environments
- Strong problem-solving capabilities
- Excellent communication and interpersonal skills
- Proficiency in logistics and warehouse management technologies
- Ability to analyze data and KPIs effectively
- Commitment to process improvement and efficiency
- Adaptability and flexibility to meet dynamic operational needs
- Strong understanding of quality control and safety procedures
- Proven ability to train and mentor team members
- Collaborative mindset for cross-departmental coordination
- Reliable and dependable work ethic
- Customer-focused attitude
- Ability to handle physical demands of warehouse work
- Initiative and proactive approach to challenges
- High level of professionalism and integrity

- Competitive salary range: $70,000 - $90,000 annually
- Comprehensive health insurance (medical, dental, vision)
- Retirement savings plan with company match
- Paid time off (PTO) and holiday pay
- Flexible work schedule options
- Opportunities for career advancement and professional development
- Employee assistance programs (EAP)
- Life and disability insurance coverage
- On-site fitness facilities or gym membership reimbursement
- Tuition reimbursement for continuing education
- Employee discount programs
- Paid parental leave
- Wellness programs and initiatives
- Commuter benefits or transportation subsidy
- Company-sponsored social events and team-building activities