Senior Quality Assurance Manager

Vintti is a staffing agency that leverages the geographical advantage of Latin America to benefit US businesses. We connect companies with professionals who work in time zones closely aligned with or identical to US hours, ensuring seamless communication and collaboration. This synchronicity allows for real-time interaction, enhancing productivity and eliminating the delays often associated with offshore staffing.

A Senior Quality Assurance Manager oversees the entire process of quality assurance to ensure that products and services meet established standards. This role involves developing and implementing quality management policies, conducting thorough testing, and analyzing results to prevent defects. They are responsible for leading a team of QA professionals, providing training, and fostering a culture of continuous improvement. The Senior QA Manager collaborates with various departments to align quality objectives with overall business goals, ensuring customer satisfaction and regulatory compliance.

- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 8-10 years of experience in quality assurance or a related field.
- At least 5 years of experience in a managerial or leadership role within QA.
- Strong knowledge of QA methodologies, tools, and processes.
- Experience with both automated and manual testing tools and practices.
- Proficiency in writing test plans, test cases, and test scripts.
- Hands-on experience with QA tools such as Selenium, JIRA, TestRail, etc.
- Strong understanding of software development lifecycle (SDLC) and Agile methodologies.
- Excellent analytical, problem-solving, and decision-making skills.
- Strong communication skills, both verbal and written.
- Proven ability to analyze and interpret key performance indicators and metrics.
- Experience in risk assessment and mitigation strategies.
- Familiarity with industry standards and regulatory requirements.
- Strong project management skills and the ability to manage multiple priorities.
- Ability to work collaboratively with cross-functional teams.
- Experience with root cause analysis and driving continuous improvement.
- Knowledge of various programming languages (e.g., Java, Python) is a plus.
- Strong organizational skills and attention to detail.
- Ability to mentor and develop team members for professional growth.
- Proven ability to manage vendor relationships and external service providers.
- Proficiency in preparing and presenting quality reports to senior management.
- Results-oriented with a strong commitment to quality.

- Lead and mentor QA team members to ensure professional growth.
- Develop and implement comprehensive QA strategies, policies, and procedures.
- Collaborate with cross-functional teams to understand project requirements and business objectives.
- Design and execute test plans, cases, and scripts for products.
- Conduct regular risk assessments and develop mitigation strategies.
- Analyze and report on key performance indicators and quality metrics.
- Facilitate regular QA team meetings to discuss progress and best practices.
- Oversee automated and manual testing processes for thorough coverage.
- Troubleshoot and resolve issues during testing phases.
- Review and approve test results, providing feedback and recommendations.
- Ensure compliance with industry standards and regulatory requirements.
- Manage relationships with external vendors and service providers.
- Conduct root cause analysis on defects and drive continuous improvement.
- Participate in product design reviews with functional input.
- Coordinate user acceptance testing and gather end-user feedback.
- Maintain documentation on QA processes and procedures.
- Evaluate and recommend new tools and technologies for QA.
- Support the development team in debugging and resolving defects.
- Ensure timely and accurate reporting of project progress to stakeholders.
- Prepare and present quality reports and documentation to senior management.

The ideal candidate for the Senior Quality Assurance Manager role is an experienced leader with a minimum of 8-10 years in quality assurance, including at least 5 years in a managerial or leadership capacity. They possess a Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, and boast a profound understanding of QA methodologies, tools, and processes. Demonstrating hands-on experience with both automated and manual testing tools such as Selenium, JIRA, and TestRail, they are adept at writing test plans, test cases, and test scripts. Their strong knowledge of SDLC and Agile methodologies enables them to work seamlessly with cross-functional teams, ensuring meticulous attention to detail and exceptional organizational skills. The ideal candidate is a critical thinker with excellent problem-solving and decision-making capabilities, capable of conducting thorough risk assessments and developing effective mitigation strategies. They excel in both verbal and written communication, fostering collaboration and maintaining high standards for professional integrity and excellence. Demonstrated ability to analyze and interpret KPIs and quality metrics, along with a commitment to continuous improvement, sets them apart, while their strong project management skills ensure successful handling of multiple priorities and deadlines. With an ability to mentor and develop team members, manage vendor relationships, and present detailed reports to senior management, they exhibit a results-oriented approach and unwavering dedication to quality. Their strategic thinking, innovative mindset, and customer-focused approach make them a standout candidate, ready to drive long-term objectives while maintaining a high level of accountability and ownership.

- Lead and mentor QA team members, ensuring their professional growth and development.
- Develop, implement, and monitor comprehensive QA strategies, policies, and procedures.
- Collaborate with cross-functional teams to understand project requirements and business objectives.
- Design and execute test plans, test cases, and test scripts for new and existing products.
- Conduct regular risk assessments and develop mitigation strategies to ensure product quality.
- Analyze and report on key performance indicators (KPIs) and other quality metrics.
- Facilitate regular QA team meetings to discuss progress, challenges, and best practices.
- Oversee automated and manual testing processes, ensuring thorough and efficient coverage.
- Troubleshoot and resolve issues that arise during testing phases.
- Review and approve test results, providing detailed feedback and recommendations.
- Ensure compliance with industry standards and regulatory requirements.
- Manage relationships with external vendors and service providers as needed.
- Conduct root cause analysis on identified defects and drive continuous improvement initiatives.
- Participate in product design reviews to provide input on functional requirements, product designs, and potential problems.
- Coordinate user acceptance testing (UAT) and gather feedback from end-users.
- Maintain up-to-date documentation on QA processes and procedures.
- Evaluate and recommend new tools and technologies to enhance the QA process.
- Support the development team in debugging and resolving software defects.
- Ensure timely and accurate reporting of project progress to stakeholders.
- Prepare and present detailed quality reports and documentation to senior management.

- Leadership and mentorship abilities
- Strong analytical thinking
- Excellent problem-solving skills
- Effective decision-making capabilities
- High attention to detail
- Strong communication skills, both verbal and written
- Collaborative and team-oriented mindset
- Proactive and resourceful
- Strong organizational skills
- Excellent project management abilities
- Ability to work under pressure and meet deadlines
- Adaptability and flexibility
- Commitment to continuous improvement
- Results-oriented mindset
- Strong technical aptitude
- High degree of accountability and ownership
- Ability to manage and prioritize multiple tasks
- Strong understanding of quality assurance best practices
- Passion for quality and excellence
- Customer-focused approach
- High level of integrity and professionalism
- Ability to think strategically and drive long-term objectives
- Innovative mindset and openness to new ideas

- Competitive salary ranging from $120,000 to $150,000, depending on experience.
- Comprehensive health insurance coverage, including medical, dental, and vision plans.
- 401(k) retirement plan with company match.
- Paid time off (PTO) which includes vacation, sick leave, and holidays.
- Flexible work hours and remote work options.
- Professional development opportunities, including paid certifications and training programs.
- Performance-based bonuses and incentives.
- Employee assistance program (EAP) for mental health and wellness support.
- Company-sponsored wellness programs and activities.
- Tuition reimbursement for further education and professional development.
- Generous parental leave policies.
- Life and disability insurance.
- Employee discounts on company products and services.
- Access to cutting-edge technology and tools.
- Opportunity to work with a dynamic and innovative team.
- Collaborative and inclusive work environment.
- Regular team-building activities and social events.
- Recognition and reward programs for outstanding performance.
- Opportunities for career advancement and growth within the company.