Senior Sales Support Specialist

At Vintti, we're redefining the economics of staffing for US businesses. Our agency connects SMBs, startups, and firms with top Latin American talent, offering a dual benefit of high-quality work and cost savings. By tapping into this rich talent pool, our clients can optimize their budgets, increase productivity, and gain a competitive advantage in their respective markets.

A Senior Sales Support Specialist plays a critical role in driving sales efficiency and effectiveness within an organization. This position involves providing advanced administrative and operational support to the sales team, including coordinating sales activities, managing customer accounts, and preparing detailed sales reports. Additionally, the Senior Sales Support Specialist ensures seamless communication between sales, marketing, and customer service departments to optimize sales processes and enhance customer satisfaction. With a strong focus on strategic planning and problem-solving, this role is essential for improving sales performance and achieving corporate growth objectives.

- Bachelor’s degree in Business Administration, Marketing, or related field.
- Proven experience as a Sales Support Specialist or similar role, with at least 5 years in a senior capacity.
- Proficiency in CRM software and sales analytics tools.
- Strong understanding of sales performance metrics and reporting.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to manage and prioritize multiple tasks efficiently.
- Good problem-solving skills and attention to detail.
- Experience in market research and data analysis.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with sales processes and methodologies.
- Ability to work collaboratively with cross-functional teams.
- Strong customer service orientation.
- Experience training and mentoring junior staff.
- Ability to travel as needed for client meetings, trade shows, and events.
- Knowledge of industry trends and market conditions.
- Technical aptitude to understand and explain complex products.
- Experience in contract management and negotiation.
- Commitment to maintaining compliance with company policies and legal regulations.
- Ability to work under pressure and meet deadlines.

- Collaborate with the sales team to understand customer needs and provide timely support.
- Prepare and deliver detailed sales proposals and presentations for potential clients.
- Manage and update customer relationship management (CRM) software with accurate data.
- Conduct market research to identify potential sales opportunities and industry trends.
- Provide technical support and product knowledge to customers and sales team members.
- Coordinate with other departments to ensure alignment in sales strategies.
- Monitor and track sales performance metrics and generate regular reports.
- Assist in developing and implementing sales processes and strategies.
- Handle customer inquiries and resolve issues promptly and professionally.
- Schedule and participate in meetings and calls with clients and internal stakeholders.
- Organize and maintain documentation related to sales transactions and customer interactions.
- Train and mentor junior sales support staff.
- Collaborate in the development of promotional materials and campaigns.
- Follow up on leads generated by marketing campaigns.
- Coordinate logistics for product demonstrations, trade shows, and sales events.
- Support the creation and management of sales contracts and agreements.
- Analyze customer feedback to improve products and services.
- Ensure compliance with company policies and legal regulations in sales activities.

The ideal candidate for the Senior Sales Support Specialist role is a highly motivated and proactive self-starter with a Bachelor's degree in Business Administration, Marketing, or a related field, and at least five years of proven experience in a senior sales support capacity. This individual possesses exceptional leadership and mentorship abilities, allowing them to train and guide junior staff effectively. They have a deep understanding of CRM software and sales analytics tools, coupled with a strong grasp of sales performance metrics and reporting. The perfect candidate demonstrates outstanding communication and interpersonal skills, both written and verbal, and has a strong organizational aptitude enabling them to manage and prioritize multiple tasks efficiently. Their analytical thinking and problem-solving skills are top-notch, supported by their experience in market research and data analysis. Technologically savvy, they quickly learn and adapt to new tools and methodologies, and excel in Microsoft Office Suite. With a strategic mindset and results-driven approach, this candidate is collaborative, customer-centric, and maintains strong relationships with both internal teams and customers. They exhibit a high level of integrity, ethical conduct, and resilience, particularly under pressure, while remaining committed to continuous improvement and excellence. The ideal candidate is also creative, adaptable to dynamic sales environments, and possesses strong negotiation and persuasion skills. Their dedication to high-quality service and ability to handle confidential information with discretion sets them apart as a valuable asset to the sales team.

- Collaborate closely with the sales team to understand customer needs and provide timely support.
- Prepare and deliver detailed sales proposals and presentations for potential clients.
- Manage and update customer relationship management (CRM) software with accurate data.
- Conduct market research to identify potential sales opportunities and industry trends.
- Provide technical support and product knowledge to customers and sales team members.
- Coordinate with other departments, such as marketing and product development, to ensure alignment in sales strategies.
- Monitor and track sales performance metrics and generate regular reports for senior management.
- Assist in developing and implementing sales processes and strategies to enhance efficiency.
- Handle customer inquiries and resolve any issues promptly and professionally.
- Schedule and participate in meetings and calls with clients and internal stakeholders.
- Organize and maintain documentation related to sales transactions and customer interactions.
- Train and mentor junior sales support staff to ensure a high level of service is maintained.
- Collaborate in the development of promotional materials and campaigns to support sales efforts.
- Follow up on leads generated by marketing campaigns to qualify potential sales opportunities.
- Coordinate logistics for product demonstrations, trade shows, and other sales events.
- Support the creation and management of sales contracts and agreements.
- Analyze customer feedback to improve products and services offered.
- Ensure compliance with company policies and legal regulations in all sales-related activities.

- Highly motivated and proactive self-starter.
- Strong leadership and mentorship abilities.
- Exceptional communication and interpersonal skills.
- Strong analytical thinking and problem-solving skills.
- Commitment to excellence and continuous improvement.
- High level of integrity and ethical conduct.
- Adaptability to changing sales environments and challenges.
- Strong attention to detail and accuracy.
- Ability to build and maintain strong relationships with customers and internal teams.
- Strategic mindset with a results-driven approach.
- Collaborative team player with a positive attitude.
- Technologically savvy with quick learning ability.
- Strong organizational skills and time management.
- Customer-centric focus with a dedication to high-quality service.
- Resilience and ability to remain calm under pressure.
- Creativity and ability to think outside the box.
- Strong work ethic and dedication to achieving goals.
- Excellent negotiation and persuasion skills.
- Ability to handle confidential information with discretion.

- Competitive salary range: $70,000 - $100,000 annually
- Comprehensive health benefits, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and paid holidays
- Flexible working hours and remote work options
- Professional development and training opportunities
- Reimbursement for job-related courses and certifications
- Performance-based bonuses and incentives
- Employee assistance program (EAP)
- Wellness programs and gym membership discounts
- Tuition reimbursement program
- Opportunities for career advancement and internal promotions
- Company-sponsored team-building events and retreats
- Office perks such as free snacks, coffee, and beverages
- Technology stipend for home office setup
- Travel allowances and expense reimbursement for business travel
- Childcare support and family-friendly policies
- Employee recognition and award programs
- Access to industry conferences and workshops