Senior Workforce Manager

Vintti is revolutionizing remote staffing by prioritizing time zone alignment. We connect US-based SMBs, startups, and firms with Latin American professionals who work synchronously with US schedules. This approach ensures that businesses can maintain their usual workflows, conduct real-time meetings, and collaborate effectively without the typical challenges of working across disparate time zones.

A Senior Workforce Manager plays a pivotal role in overseeing and optimizing an organization's workforce planning and management strategies. This role involves analyzing workforce data, forecasting staffing needs, and implementing efficient scheduling systems to meet business goals. They collaborate with various departments to ensure adequate staffing levels, enhance productivity, and maintain employee satisfaction. Additionally, they provide leadership and mentorship to workforce management teams, develop policies, and leverage technology to streamline operations, ensuring the alignment of workforce capabilities with organizational objectives.

- Bachelor’s degree in Business Administration, Human Resources, or a related field
- Minimum of 5 years of experience in workforce management or a similar role
- Proven experience in developing and implementing workforce management strategies and processes
- Strong analytical skills with the ability to interpret data and make data-driven decisions
- Proficiency in workforce management software and tools (such as NICE, Kronos, or similar)
- Excellent organizational and time-management skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Knowledge of labor laws, regulations, and compliance requirements
- Experience in conducting workforce planning and forecasting
- Demonstrated experience in training and mentoring junior staff
- Ability to build strong relationships with department heads and other stakeholders
- Strong problem-solving skills and ability to address and resolve staffing issues effectively
- Detail-oriented with a focus on accuracy and continuous improvement
- Experience in managing payroll processes and ensuring data accuracy
- Ability to handle and resolve staffing emergencies promptly
- Understanding of industry trends and best practices in workforce management
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Strong project management skills.

- Develop, implement, and manage workforce management strategies and processes
- Monitor and analyze workforce data to optimize staffing levels and ensure adequate coverage
- Prepare and deliver regular reports on workforce performance metrics, trends, and forecasts
- Collaborate with department heads to understand staffing needs and align workforce management plans
- Conduct workforce planning to anticipate future staffing requirements and ensure resource availability
- Oversee and manage scheduling, shift assignments, and time-off requests to maintain operational efficiency
- Identify and address gaps or issues in workforce management processes to enhance productivity
- Utilize workforce management software and tools to streamline scheduling and reporting
- Lead regular meetings with team leaders to review workforce performance and implement improvements
- Train and mentor junior workforce management staff to ensure consistent application of best practices
- Coordinate with HR to ensure compliance with labor laws, regulations, and company policies
- Facilitate effective communication between management and employees regarding scheduling and staffing concerns
- Provide data-driven recommendations to improve workforce utilization and operational efficiency
- Monitor and manage overtime and other labor costs to stay within budget parameters
- Respond to and resolve staffing emergencies or unexpected absences promptly and effectively
- Develop and enhance forecasting models to improve prediction accuracy and resource allocation
- Ensure accurate and timely payroll processing through efficient workforce data management
- Support the implementation of new workforce management technologies and processes
- Act as the primary point of contact for workforce-related inquiries and issues
- Continuously monitor industry trends and best practices to ensure competitive workforce management strategies

The ideal candidate for the Senior Workforce Manager role is a strategic thinker with a proactive approach to problem-solving, boasting a Bachelor’s degree in Business Administration, Human Resources, or a related field, and at least five years of experience in workforce management or a similar role. They have a proven track record in developing and implementing comprehensive workforce management strategies and possess strong analytical skills to interpret data and make informed, data-driven decisions. Proficiency in workforce management software such as NICE, Kronos, and the Microsoft Office Suite is essential, alongside exceptional organizational and time-management abilities that enable them to juggle multiple priorities in a fast-paced environment. This individual demonstrates strong leadership and team management skills, with a history of training and mentoring junior staff, and excels in communication and interpersonal interactions. An in-depth understanding of labor laws, regulations, compliance requirements, and payroll processes is necessary. They are adaptable, detail-oriented, and continuously seek improvement, maintaining a high degree of accuracy and professionalism. Moreover, they are innovative, technologically savvy, and capable of building robust relationships with stakeholders at all levels of the organization. With strong project management skills, the ideal candidate handles stressful situations with composure and demonstrates a keen customer-focused mindset, driving operational excellence and delivering data-driven recommendations to optimize workforce utilization and enhance efficiency.

- Develop, implement, and manage workforce management strategies and processes
- Monitor and analyze workforce data to optimize staffing levels and ensure adequate coverage
- Prepare and deliver regular reports on workforce performance metrics, trends, and forecasts
- Collaborate with department heads to understand staffing needs and align workforce management plans
- Conduct workforce planning to anticipate future staffing requirements and ensure resource availability
- Oversee and manage scheduling, shift assignments, and time-off requests to maintain operational efficiency
- Identify and address gaps or issues in workforce management processes to enhance productivity
- Utilize workforce management software and tools to streamline scheduling and reporting
- Lead regular meetings with team leaders to review workforce performance and implement improvements
- Train and mentor junior workforce management staff to ensure consistent application of best practices
- Coordinate with HR to ensure compliance with labor laws, regulations, and company policies
- Facilitate effective communication between management and employees regarding scheduling and staffing concerns
- Provide data-driven recommendations to improve workforce utilization and operational efficiency
- Monitor and manage overtime and other labor costs to stay within budget parameters
- Respond to and resolve staffing emergencies or unexpected absences promptly and effectively
- Develop and enhance forecasting models to improve prediction accuracy and resource allocation
- Ensure accurate and timely payroll processing through efficient workforce data management
- Support the implementation of new workforce management technologies and processes
- Act as the primary point of contact for workforce-related inquiries and issues
- Continuously monitor industry trends and best practices to ensure competitive workforce management strategies.

- Strategic thinker with a proactive approach to problem-solving
- Strong leadership with the ability to inspire and motivate teams
- Excellent communicator across all levels of the organization
- High degree of emotional intelligence and interpersonal skills
- Proficient in analyzing complex data sets and deriving actionable insights
- Detail-oriented with strong organizational skills
- Adaptable and flexible in a fast-paced, ever-changing environment
- Committed to continuous improvement and learning
- Strong decision-making abilities with a focus on business outcomes
- High level of integrity and professionalism
- Collaborative team player with a strong sense of accountability
- Capable of handling stressful situations and maintaining composure
- Technologically savvy with a keen interest in leveraging new tools and software
- Customer-focused mindset with a drive for operational excellence
- Innovative thinker with a willingness to challenge the status quo
- Excellent time-management skills and ability to prioritize effectively
- Results-driven with a commitment to achieving goals and objectives
- Strong project management capabilities
- Skilled at building and maintaining strong relationships with stakeholders.

- Competitive salary range ($90,000 - $120,000 per year)
- Comprehensive health insurance (medical, dental, and vision)
- 401(k) retirement plan with company match
- Generous paid time off (PTO) and holiday schedule
- Flexible work hours and remote work opportunities
- Professional development and training programs
- Tuition reimbursement for continuing education
- Employee wellness programs and gym membership discounts
- Paid parental leave and family support benefits
- Employee assistance program (EAP) for personal and professional support
- Life and disability insurance coverage
- Employee recognition and reward programs
- On-site childcare facilities (if applicable)
- Commuter benefits and transportation subsidies
- Company-sponsored events and team-building activities
- Career growth and advancement opportunities
- Access to cutting-edge workforce management technologies and tools
- Inclusive and diverse work environment
- Collaborative company culture promoting work-life balance