Strategic Account Manager

Vintti is a specialized staffing agency that believes diversity is the catalyst for innovation. We connect US-based SMBs, startups, and firms with exceptional talent from Latin America, fostering a rich tapestry of cultural perspectives within American businesses. Our unique position allows us to handpick professionals who not only possess the required skills but also bring fresh ideas and global insights to the table. Vintti's services go beyond filling positions; we enrich company cultures and expand business horizons on an international scale.

A Strategic Account Manager serves as a crucial link between a company and its key clients, ensuring long-term relationships are nurtured and business objectives are met. This role involves understanding the unique needs of strategic clients, developing tailored solutions, and identifying opportunities for mutual growth. Strategic Account Managers collaborate closely with various internal teams to align company offerings with client goals, oversee contract negotiations, and drive client satisfaction. Their expertise in market trends and customer insights helps to proactively address challenges and deliver exceptional value, fostering sustained business partnerships.

- Bachelor’s degree in Business, Marketing, Sales, or related field
- Proven experience as a Strategic Account Manager or similar role
- Strong understanding of sales and account management principles
- Excellent communication, negotiation, and interpersonal skills
- Ability to build and maintain relationships with key stakeholders
- Experience with CRM software and account management tools
- Strong analytical skills and ability to interpret data
- Ability to prioritize and manage multiple tasks effectively
- Knowledge of industry trends and market dynamics
- Results-oriented with a proven track record of meeting or exceeding targets
- Ability to work collaboratively with cross-functional teams
- Strong problem-solving skills and attention to detail
- High level of integrity and professional ethics
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Willingness to travel as needed for client meetings and events

- Develop and maintain strong relationships with key decision-makers and stakeholders in assigned strategic accounts
- Conduct regular meetings and check-ins with clients to understand their business needs and objectives
- Collaborate with internal teams, including sales, marketing, product development, and customer support, to deliver optimal solutions for clients
- Identify opportunities for account growth and work on upselling and cross-selling products and services
- Analyze account performance data to generate insights and drive strategic decisions
- Monitor industry trends and competitors to provide clients with relevant market intelligence
- Prepare and present regular business reviews and reports to clients
- Respond promptly to client inquiries and resolve any issues or concerns
- Develop and execute strategic account plans, including long-term and short-term goals
- Facilitate contract negotiations and renewals, ensuring alignment with both client and company objectives
- Track and manage account metrics to ensure client satisfaction and retention
- Coordinate and participate in client events, webinars, and other engagement activities
- Provide feedback to product and service teams based on client interactions and market needs
- Document all client interactions, opportunities, and activities in CRM software
- Ensure compliance with company policies and procedures in all client engagements

The ideal candidate for the Strategic Account Manager role will possess a Bachelor’s degree in Business, Marketing, Sales, or a related field, coupled with a proven track record of success in a similar role. They will demonstrate a strong understanding of sales and account management principles, highlighted by their ability to build and maintain exceptional relationships with key decision-makers and stakeholders. With excellent communication skills, both written and verbal, this individual will excel in negotiations and interpersonal interactions, backed by high emotional intelligence (EQ) and the ability to lead with a positive attitude. Armed with robust analytical skills and proficiency in CRM software, they will effectively interpret data to drive strategic decisions and account growth. The ideal candidate will exhibit a strategic, forward-thinking mindset, characterized by proactivity, initiative, and a results-driven approach that consistently meets or exceeds targets. Their adaptability, problem-solving prowess, and meticulous attention to detail will allow them to thrive in a dynamic environment while maintaining a customer-centric focus on delivering optimal solutions. They will demonstrate reliability, accountability, and strong professional ethics, further underscored by their capability to work collaboratively with cross-functional teams and manage multiple tasks effectively. Willingness to travel as needed, alongside proficiency in Microsoft Office Suite, rounds out their qualifications, making them the perfect fit for this role.

- Develop and maintain strong relationships with key decision-makers and stakeholders in assigned strategic accounts
- Conduct regular meetings and check-ins with clients to understand their business needs and objectives
- Collaborate with internal teams, including sales, marketing, product development, and customer support, to deliver optimal solutions for clients
- Identify opportunities for account growth and work on upselling and cross-selling products and services
- Analyze account performance data to generate insights and drive strategic decisions
- Monitor industry trends and competitors to provide clients with relevant market intelligence
- Prepare and present regular business reviews and reports to clients
- Respond promptly to client inquiries and resolve any issues or concerns
- Develop and execute strategic account plans, including long-term and short-term goals
- Facilitate contract negotiations and renewals, ensuring alignment with both client and company objectives
- Track and manage account metrics to ensure client satisfaction and retention
- Coordinate and participate in client events, webinars, and other engagement activities
- Provide feedback to product and service teams based on client interactions and market needs
- Document all client interactions, opportunities, and activities in CRM software
- Ensure compliance with company policies and procedures in all client engagements

- Strong leadership ability
- Exceptional client relationship-building skills
- High emotional intelligence (EQ)
- Effective communication skills, both written and verbal
- Strategic thinker with a forward-thinking mindset
- High levels of proactivity and initiative
- Results-driven and goal-oriented
- Excellent problem-solving capabilities
- Adaptability to changing client needs and market conditions
- Strong organizational and multitasking skills
- High attention to detail
- Reliable and accountable
- Collaborative team player
- Trustworthy and ethical
- Resilience under pressure
- Strong business acumen
- Innovative approach to account management
- Positive attitude and enthusiasm
- Ability to quickly understand and explain complex products and services
- Customer-centric mindset with a focus on delivering value

- Competitive salary range (dependent on experience and qualifications)
- Performance-based bonuses and incentives
- Comprehensive health benefits, including medical, dental, and vision coverage
- Retirement savings plan with company match
- Generous paid time off (PTO) policy
- Flexible work hours and remote work options
- Professional development and training programs
- Opportunities for career advancement and growth
- Employee wellness programs and initiatives
- Company-sponsored team-building and social events
- Travel stipends for client meetings and events
- Discounts on company products and services
- Employee assistance programs (EAP)
- Tuition reimbursement for job-related courses and certifications
- Paid parental leave policies
- Life and disability insurance options
- A collaborative and inclusive work environment
- Technology and equipment provided for remote working needs
- Access to industry conferences and networking events
- Recognition and rewards programs for top performers
- Support for volunteer and community engagement activities