Key Account Manager

Vintti bridges the staffing gap for US businesses with a unique focus on time zone compatibility. We source top talent from Latin America, offering companies access to professionals who are available during standard US working hours. This alignment eliminates the need for off-hour communications and allows for integrated teamwork, as if all team members were in the same office.

A Key Account Manager is responsible for managing and nurturing pivotal client relationships, ensuring the delivery of exceptional service and maximizing the value of these key accounts to the business. This role involves strategic planning to grow and retain designated key clients, acting as the primary point of contact and advocating for clients’ needs within the company. They work closely with various departments to coordinate and optimize service delivery, aiming to build lasting partnerships that drive mutual growth and success. Effective communication, negotiation, and problem-solving skills are essential to excel in this role.

- Bachelor's degree in Business, Marketing, or a related field
- Minimum of 5 years of experience in account management, sales, or client relationship management
- Proven track record of managing and growing key client accounts
- Strong communication, negotiation, and interpersonal skills
- Excellent organizational and time management abilities
- Ability to analyze data and generate actionable insights
- Proficiency in CRM software and Microsoft Office Suite (especially Excel, PowerPoint, and Word)
- Strong problem-solving skills and the ability to handle high-pressure situations effectively
- Understanding of industry trends, market dynamics, and competitor activities
- Ability to work collaboratively with cross-functional teams
- Willingness to travel as needed for client meetings and industry events
- Strong presentation skills and ability to articulate complex concepts clearly
- Proven ability to manage multiple projects simultaneously and meet deadlines
- Experience in contract negotiations and renewals
- Leadership skills with the ability to train and mentor junior staff

- Develop and strengthen relationships with key clients to understand their needs and objectives
- Act as the primary point of contact for all client communications and inquiries
- Coordinate with internal teams to ensure timely and accurate delivery of products and services
- Monitor and analyze account performance, preparing regular reports for clients and management
- Identify opportunities for account growth and work on strategies to expand services
- Conduct regular client reviews and meetings to discuss performance, feedback, and future plans
- Address and resolve client issues and concerns promptly and effectively
- Prepare and deliver client presentations showcasing progress, future plans, and value propositions
- Collaborate with the sales team to develop and implement account plans and strategies
- Stay updated on industry trends, market conditions, and competitor activities to provide relevant insights to clients
- Manage contract negotiations, renewals, and ensure client satisfaction and account retention
- Assist in creating marketing materials, proposals, and presentations tailored for key accounts
- Train and mentor junior staff to support key account activities
- Track and manage account budgets, invoices, and payments to meet financial targets
- Represent the company at industry events, trade shows, and networking functions to foster new business opportunities

The ideal candidate for the Key Account Manager role will possess a Bachelor's degree in Business, Marketing, or a related field and a minimum of 5 years of experience in account management, sales, or client relationship management. They will have a proven track record of successfully managing and growing key client accounts, demonstrating exceptional communication, negotiation, and interpersonal skills. Highly organized and adept at time management, this individual will excel in analyzing data to generate actionable insights, and will be proficient in using CRM software and the Microsoft Office Suite, particularly Excel, PowerPoint, and Word. They will be a strategic thinker with a results-oriented mindset and the ability to see the big picture while managing multiple projects simultaneously. A customer-centric approach will be essential, with a strong commitment to client satisfaction and the ability to resolve issues promptly and effectively. The ideal candidate will possess strong presentation skills, the ability to articulate complex concepts clearly, and experience in contract negotiations and renewals. They will be a proactive problem solver with high initiative, self-motivation, and resilience to handle rejections and setbacks positively. Collaborative and able to work well with cross-functional teams, they will also exhibit leadership skills with the capability to train and mentor junior staff. This candidate will be tech-savvy, adaptable, and quick to learn new tools and software, maintaining a high ethical standard, professionalism, and empathy towards client needs. Willingness to travel and manage a flexible schedule is crucial for this role, ensuring representation at industry events and fostering new business opportunities.

- Develop and maintain strong relationships with key clients to understand their needs and objectives
- Serve as the main point of contact for client communications and inquiries
- Coordinate with internal teams to ensure timely delivery of products and services to key accounts
- Monitor account performance, track key metrics, and prepare regular reports for clients and management
- Identify opportunities for account growth and collaborate on strategy to expand services
- Conduct regular client reviews and meetings to discuss performance, feedback, and future plans
- Address and resolve any issues or concerns raised by clients promptly and effectively
- Prepare and deliver presentations to clients showcasing progress, future plans, and value propositions
- Collaborate with the sales team to develop account plans and strategies that align with client goals
- Stay informed on industry trends, market conditions, and competitors to provide clients with relevant insights
- Manage contract negotiations and renewals to ensure client satisfaction and account retention
- Assist in the development of marketing materials, proposals, and presentations tailored to key accounts
- Train and mentor junior staff to ensure they are equipped to support key account activities
- Track and manage account budgets, invoices, and payments to ensure financial targets are met
- Attend industry events, trade shows, and networking functions to represent the company and foster new business opportunities

- Results-oriented mindset with a focus on achieving and exceeding targets
- Excellent interpersonal and relationship-building skills
- Superior communication skills, both verbal and written
- Strong customer-centric approach with a commitment to client satisfaction
- High level of initiative and self-motivation
- Strategic thinker with the ability to see the big picture
- Detail-oriented with strong analytical skills
- Adaptive and flexible to changing situations
- Resilient and able to handle rejections and setbacks constructively
- Proactive problem solver with a can-do attitude
- Collaborative team player who works well with others
- Ability to prioritize and manage multiple tasks effectively
- Strong work ethic with a high degree of integrity
- Positive and professional demeanor
- Empathetic and able to understand client perspectives
- Tech-savvy with a quick ability to learn new tools and software
- Driven by continuous improvement and a desire to learn and grow
- Deadline-focused with strong follow-up habits
- Ability to travel and manage a flexible schedule

- Competitive salary range based on experience
- Performance-based bonuses
- Comprehensive health insurance (medical, dental, vision)
- Retirement plan with employer matching
- Paid time off (PTO) and holidays
- Flexible work hours and potential for remote work
- Professional development and training programs
- Opportunities for career growth and advancement
- Employee wellness programs
- Company-sponsored social events and team-building activities
- Travel reimbursement for client meetings and industry events
- Access to industry conferences and trade shows
- Employee discount programs
- Supportive and inclusive work environment
- Mentorship opportunities
- Tuition reimbursement for further education and certifications
- Gym membership or fitness class reimbursement
- Technology and equipment allowance