Virtual Patient Communication Specialist

Vintti is a staffing agency that acts as an economic enabler. By connecting US-based SMBs, startups, and firms with top-tier Latin American talent, we drive growth on both sides of the equation. For US businesses, we offer access to a pool of highly skilled professionals at competitive rates, allowing for increased efficiency and scalability. For Latin American workers, we provide opportunities to engage with the US market, fostering professional development and economic advancement. Vintti stands at the intersection of global talent and American enterprise, facilitating partnerships that stimulate economic prosperity across borders.

A Virtual Patient Communication Specialist plays a crucial role in enhancing patient engagement and satisfaction by managing and facilitating remote communication between healthcare providers and patients. This professional utilizes a variety of digital tools and platforms to ensure seamless and effective interactions, addressing patient inquiries, scheduling appointments, and providing timely follow-ups. By focusing on personalized and empathetic communication, the Virtual Patient Communication Specialist helps in building strong patient relationships, improving overall healthcare experiences, and supporting the operational efficiency of medical practices.

- High school diploma or equivalent; associate’s or bachelor’s degree in healthcare administration or related field preferred
- Minimum 2 years of experience in customer service or patient communication roles, preferably in a healthcare setting
- Strong understanding of HIPAA regulations and patient privacy requirements
- Proficient in using electronic health records (EHR) systems and online booking platforms
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) and other standard office software
- Comfortable using virtual communication tools (e.g., Zoom, Microsoft Teams, online chat platforms)
- Strong problem-solving skills and the ability to handle difficult situations calmly and efficiently
- Ability to work independently and in a remote team environment
- Familiarity with medical terminology and procedures is a plus
- Experience coordinating with healthcare providers and understanding clinical workflows
- Ability to provide technical support and troubleshoot issues with virtual communication tools
- Strong customer service orientation with a compassionate and patient-focused approach
- Ability to analyze data and produce relevant reports
- High level of confidentiality and ethical standards
- Flexibility to adapt to changing policies, procedures, and technology platforms
- Willingness to participate in ongoing training and professional development opportunities

- Handle patient inquiries through email, chat, and phone
- Schedule and manage patient appointments via online systems
- Update and maintain accurate patient records and databases
- Coordinate follow-ups and care plans with healthcare providers
- Provide information on medical procedures, treatments, and services
- Address patient concerns and escalate complex issues as needed
- Verify insurance information and assist with billing queries
- Facilitate virtual consultations between patients and healthcare professionals
- Send appointment reminders and follow-up communications to patients
- Collect and document patient feedback and satisfaction surveys
- Assist in onboarding and orienting new patients to virtual services
- Ensure confidentiality and security of patient information (HIPAA compliance)
- Monitor and manage virtual communication platforms and tools
- Collaborate with the marketing team on new services and virtual care initiatives
- Provide technical support to patients using virtual communication tools
- Educate patients on effectively using virtual health platforms
- Document all patient interactions and update communication logs
- Participate in team meetings and training sessions
- Analyze patient communication metrics and prepare management reports
- Assist with special projects and tasks as assigned by supervisors

The ideal candidate for the role of Virtual Patient Communication Specialist will possess a compassionate and patient-focused approach, demonstrating excellent verbal and written communication skills essential for effectively responding to patient inquiries through various virtual platforms. They will have a strong background in customer service or patient communication, ideally with at least two years of experience in a healthcare setting, and a solid understanding of HIPAA regulations to ensure patient privacy and confidentiality. This candidate will be proficient in using electronic health records (EHR) systems, online booking platforms, and virtual communication tools such as Zoom and Microsoft Teams. They will have superior organizational skills, attention to detail, and the ability to multitask and manage time effectively in a fast-paced, remote environment. They will bring a problem-solving mindset, capable of handling difficult situations with composure, and will provide technical support and troubleshooting for patients using virtual communication tools. Their familiarity with medical terminology and clinical workflows will enhance their collaboration with healthcare providers, facilitating seamless patient care. Additionally, this candidate will demonstrate a high level of ethical standards, confidentiality, and a proactive, self-motivated attitude, ensuring accurate patient records and documentation. They will be team players with the ability to work both independently and collaboratively, showing flexibility to adapt to changing policies, procedures, and technology platforms. Their experience and skills in data analysis and report production will contribute to informed management decisions, while their commitment to ongoing training and professional development will ensure they remain up-to-date with best practices and advancements in virtual patient communication.

- Respond to patient inquiries via email, chat, and phone
- Schedule and manage patient appointments using online booking systems
- Update and maintain patient records and databases
- Coordinate with healthcare providers for patient follow-ups and care plans
- Provide patients with information about medical procedures, treatments, and services
- Address patient concerns and escalate issues to relevant medical staff when necessary
- Verify patient insurance information and assist with billing questions
- Facilitate virtual consultations between patients and healthcare professionals
- Send appointment reminders and follow-ups to patients
- Collect and document patient feedback and satisfaction surveys
- Assist with the onboarding and orientation of new patients to virtual services
- Maintain confidentiality and security of patient information in compliance with HIPAA regulations
- Monitor and manage virtual communication platforms and tools
- Collaborate with the marketing team to disseminate information about new services and virtual care initiatives
- Provide technical support for patients facing issues with virtual communication tools
- Educate patients on how to use virtual health platforms effectively
- Document all patient interactions and update communication logs
- Participate in team meetings and training sessions to stay updated on policies and procedures
- Analyze patient communication metrics and prepare reports for management
- Assist with special projects and tasks as assigned by supervisors or management

- Compassionate and patient-focused approach
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to multitask and manage time effectively
- Proficient in using electronic health records and online booking platforms
- Comfortable with virtual communication tools (e.g., Zoom, Microsoft Teams)
- Strong problem-solving abilities
- Ability to handle difficult situations with composure
- Team player with the ability to work independently
- High level of confidentiality and ethical standards
- Strong customer service orientation
- Ability to analyze data and produce reports
- Flexibility to adapt to changing policies and technology platforms
- Willingness to participate in ongoing training and professional development
- Familiarity with medical terminology and procedures
- Experience coordinating with healthcare providers
- Technically adept and able to provide troubleshooting support
- Strong understanding of HIPAA regulations and patient privacy requirements
- Commitment to maintaining accurate patient records and documentation
- Proactive and self-motivated attitude

- Competitive salary: $45,000 - $60,000 per year, based on experience and qualifications
- Comprehensive health, dental, and vision insurance
- Flexible working hours with remote work opportunities
- Paid time off (PTO) and holidays
- 401(k) retirement plan with company match
- Professional development opportunities and continuing education support
- Employee assistance program (EAP)
- Health and wellness programs
- Performance bonuses and incentives
- Career advancement opportunities within the organization
- Access to cutting-edge virtual healthcare technology and resources
- Collaborative and supportive team environment
- Company-sponsored training sessions and workshops
- Life insurance and disability coverage
- Internet and phone stipend for remote employees
- Employee discounts on healthcare services and products