Virtual Patient Relations Coordinator

Vintti is a cutting-edge staffing agency revolutionizing the way US companies build their teams. Leveraging advanced technology and embracing the power of remote work, we connect SMBs, startups, and firms across the United States with top-tier talent from Latin America. Our platform seamlessly integrates professionals into US business ecosystems, regardless of physical borders. Vintti operates on the principle of a borderless future of work, where skills and expertise trump geographical constraints.

A Virtual Patient Relations Coordinator facilitates and enhances the communication between healthcare providers and patients in a virtual environment. This role involves handling patient inquiries, scheduling appointments, addressing concerns, and providing information about medical services. They ensure a seamless patient experience by leveraging digital tools to manage interactions and maintain records. With a focus on empathy and efficiency, a Virtual Patient Relations Coordinator plays a crucial part in improving patient satisfaction and streamlining administrative processes in a healthcare setting.

- High school diploma or equivalent; associate's or bachelor's degree in a related field preferred
- Minimum of 2 years experience in patient relations, customer service, or a similar role in a healthcare setting
- Strong proficiency in using electronic health record (EHR) systems and virtual communication tools
- Excellent verbal and written communication skills
- Exceptional organizational and multitasking abilities
- Proficient in using email, phone, and chat communication
- Knowledge of virtual healthcare services and technologies
- Ability to provide technical support to patients for virtual healthcare access
- Strong problem-solving skills and the ability to resolve patient issues effectively
- High level of attention to detail and accuracy in maintaining patient records
- Ability to handle confidential patient information with discretion
- Familiarity with healthcare regulations and policies related to patient confidentiality
- Proven ability to work independently as well as part of a team
- Customer-focused mindset with a commitment to providing high-quality patient care and service
- Flexibility to participate in regular training sessions and stay updated on industry best practices

- Respond to patient inquiries via email, phone, and chat promptly and professionally
- Schedule and confirm virtual appointments for patients
- Coordinate communication between patients and healthcare providers
- Resolve patient issues and provide essential information
- Update and maintain precise patient records in the electronic health record system
- Facilitate virtual check-ins for patients prior to appointments
- Provide technical support and instructions for accessing virtual healthcare services
- Monitor and escalate patient feedback as necessary
- Follow up with patients post-appointment to address concerns and ensure satisfaction
- Assist with billing inquiries and coordinate resolution with the billing department
- Maintain patient confidentiality and adhere to relevant regulations and policies
- Prepare and distribute informational materials about healthcare services and resources
- Participate in training sessions on virtual healthcare technologies and best practices
- Collaborate with team members to enhance patient experience and improve processes

The ideal candidate for the Virtual Patient Relations Coordinator role is an empathetic and detail-oriented professional with a minimum of 2 years of experience in patient relations, customer service, or a similar role within a healthcare setting. This candidate possesses a strong proficiency in electronic health record (EHR) systems and virtual communication tools, combined with excellent verbal and written communication skills. They are highly organized, capable of managing multiple tasks simultaneously, and demonstrate exceptional problem-solving abilities, particularly in resolving patient issues effectively. With a customer-focused mindset, the candidate is dedicated to providing high-quality patient care and service, while maintaining strict confidentiality and adhering to healthcare regulations and policies. They are technically adept, able to offer patient support for virtual healthcare access, and continuously seek to improve processes and enhance patient satisfaction. As a proactive and adaptable team player, they thrive in collaborative environments and are committed to ongoing learning and development, eager to stay updated on industry best practices. Additionally, they exhibit reliability, discretion, and a calm demeanor under pressure, making them a trustworthy and invaluable asset to the team.

- Respond to patient inquiries via email, phone, and chat in a timely and professional manner
- Schedule and confirm virtual appointments for patients with healthcare providers
- Coordinate between patients and healthcare providers to resolve issues and provide information
- Update and maintain accurate patient records and communication logs in the electronic health record system
- Facilitate virtual check-ins for patients prior to their appointments
- Provide patients with instructions and technical support for accessing virtual healthcare services
- Monitor patient feedback and escalate issues to appropriate departments as needed
- Follow up with patients post-appointment to ensure satisfaction and address any concerns
- Assist with billing inquiries and coordinate with the billing department to resolve payment issues
- Maintain a high level of patient confidentiality and comply with all relevant regulations and policies
- Prepare and distribute informational materials to patients about healthcare services and resources
- Participate in regular training sessions to stay updated on virtual healthcare technologies and best practices
- Collaborate with team members to improve processes and enhance patient experience

- Empathetic and patient-focused
- Strong communicator with excellent interpersonal skills
- Detail-oriented and accurate
- Highly organized and able to manage multiple tasks simultaneously
- Proactive problem-solver
- Tech-savvy and comfortable with virtual tools
- Adaptable and quick learner
- Reliable and punctual
- Discreet and trustworthy
- Collaborative team player
- Customer service-oriented
- Resourceful and innovative
- Patient and calm under pressure
- Enthusiastic and motivated to help others

- Competitive salary range: $40,000 - $50,000 annually
- Comprehensive health, dental, and vision insurance
- Flexible work-from-home schedule
- Paid time off (PTO) and holiday pay
- 401(k) retirement plan with company match
- Opportunities for professional development and career advancement
- Access to online training and certification programs
- Employee assistance program (EAP)
- Health and wellness programs
- Monthly internet and equipment stipend
- Performance bonuses and incentives
- Collaborative and supportive team environment
- Work-life balance initiatives and flexible scheduling
- Access to ergonomic home office equipment
- Company-sponsored virtual social events and team-building activities
- Regular feedback and performance reviews to support career growth