Customer Order Analyst

Vintti is a cutting-edge staffing agency revolutionizing the way US companies build their teams. Leveraging advanced technology and embracing the power of remote work, we connect SMBs, startups, and firms across the United States with top-tier talent from Latin America. Our platform seamlessly integrates professionals into US business ecosystems, regardless of physical borders. Vintti operates on the principle of a borderless future of work, where skills and expertise trump geographical constraints.

A Customer Order Analyst plays a crucial role in managing and streamlining the order fulfillment process within a company. This role involves analyzing customer orders to ensure accuracy, efficiency, and timely delivery. Key responsibilities include monitoring order status, identifying and resolving discrepancies, and working closely with various departments such as sales, logistics, and customer service to optimize the overall customer experience. By leveraging data and analytics, a Customer Order Analyst aims to enhance operational processes and drive continuous improvement in order management systems.

- Bachelor's degree in Business Administration, Supply Chain Management, or related field.
- Minimum 2 years of experience in order management or a similar role.
- Proficiency in order management systems and CRM software.
- Strong attention to detail and accuracy.
- Excellent communication and customer service skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Familiarity with inventory management and logistics.
- Ability to work collaboratively with cross-functional teams.
- Strong organizational and time management skills.
- Understanding of industry regulations and compliance standards.
- Experience with data analysis and report generation.
- Ability to handle high-pressure situations and urgent requests.
- Proven track record of improving order management processes.
- Strong work ethic and reliability.

- Review and verify accuracy and completeness of incoming customer orders.
- Enter and process customer orders in the order management system.
- Communicate with customers to confirm order details and delivery timelines.
- Coordinate with inventory team to ensure product availability.
- Monitor order status and update customers on changes or delays.
- Resolve discrepancies or issues related to customer orders.
- Prepare and generate order-related reports for internal stakeholders.
- Collaborate with shipping department to schedule deliveries.
- Handle urgent order requests and expedite processing as needed.
- Maintain accurate records of orders and customer interactions.
- Analyze order trends and recommend process improvements.
- Liaise with sales team to address special customer requirements.
- Ensure compliance with company policies and industry regulations for order processing.
- Utilize CRM tools to track customer interactions and order histories.
- Conduct follow-up calls and emails to ensure customer satisfaction.
- Support finance team with invoicing and payment reconciliation tasks.
- Participate in regular team meetings to discuss order management strategies.

The ideal candidate for the Customer Order Analyst role will possess a Bachelor's degree in Business Administration, Supply Chain Management, or a related field, with a minimum of two years of experience in order management or a similar capacity. This individual will demonstrate a high degree of attention to detail, ensuring accuracy and completeness in order processing while being proficient in order management systems and CRM software. They will excel in a fast-paced environment, showcasing remarkable multitasking and prioritization skills. Strong analytical and problem-solving abilities are essential, allowing for effective resolution of order discrepancies and insightful trend analysis. The candidate will exhibit superior communication and customer service skills, maintaining excellent customer relationships and performing thorough follow-ups to ensure satisfaction. Proficiency in Microsoft Office Suite, particularly Excel, and familiarity with inventory management and logistics are necessary. Moreover, they will be a team player, collaborating seamlessly with various departments, including inventory, shipping, sales, and finance, while upholding industry regulations and compliance standards. Their proactive approach to process improvement and reliable performance under pressure, coupled with a strong organizational acumen and commitment to integrity, professionalism, and continuous learning, will set them apart as a formidable asset to the team.

- Review incoming customer orders for accuracy and completeness.
- Enter and process customer orders in the company’s order management system.
- Communicate with customers to confirm order details and delivery timelines.
- Coordinate with the inventory team to ensure product availability.
- Monitor order status and update customers on any changes or delays.
- Resolve any discrepancies or issues related to customer orders.
- Prepare and generate order-related reports for internal stakeholders.
- Collaborate with the shipping department to schedule deliveries.
- Handle urgent order requests and expedite processing as needed.
- Maintain accurate records of all orders and customer interactions.
- Analyze order trends and provide recommendations for process improvements.
- Liaise with the sales team to address any special customer requirements.
- Ensure compliance with company policies and industry regulations related to order processing.
- Utilize CRM tools to track customer interactions and order histories.
- Conduct follow-up calls and emails to ensure customer satisfaction.
- Support the finance team with invoicing and payment reconciliation tasks.
- Participate in regular team meetings to discuss order management strategies.

- Detail-oriented and meticulous
- Strong communicator with excellent interpersonal skills
- Proactive problem solver
- Team player with a collaborative mindset
- Customer-focused and service-oriented
- Organized with strong time management abilities
- Adaptable to fast-paced and dynamic environments
- Analytical thinker with strong data interpretation skills
- Results-driven and goal-oriented
- Resilient under pressure and able to handle urgent requests
- Tech-savvy with proficiency in multiple software systems
- Dependable with a strong work ethic
- Continual learner with a drive for process improvement
- High level of integrity and professionalism
- Positive attitude and reliable attendance

- Competitive salary range: $55,000 - $70,000 annually
- Comprehensive health insurance (medical, dental, vision)
- 401(k) matching and retirement planning options
- Paid time off (vacation, sick leave, and holidays)
- Flexible work hours and remote work opportunities
- Professional development and training programs
- Tuition reimbursement for further education
- Employee wellness programs and gym membership discounts
- Employee assistance program (EAP) for personal and professional support
- Opportunity for career advancement and internal promotions
- Access to company products at a discounted rate
- Collaborative and inclusive company culture
- Regular team-building activities and events
- Recognition and reward programs for outstanding performance
- Company-sponsored volunteer opportunities and community involvement initiatives