Customer Service Recruiter

Vintti is a staffing agency with a unique mission: to create win-win scenarios for both US businesses and Latin American professionals. We address the challenges faced by SMBs, startups, and firms in finding the right talent, as well as the aspirations of skilled Latin American workers seeking international opportunities. By bridging this gap, Vintti enables US companies to access a wealth of untapped talent, while providing Latin American professionals with pathways to expand their careers on a global scale. Our approach cultivates a symbiotic ecosystem that benefits all parties involved.

A Customer Service Recruiter plays a key role in identifying, attracting, and hiring exceptional talent to join an organization's customer service team. They conduct thorough searches for candidates, screen resumes, and perform initial interviews to ensure potential hires possess the necessary skills and aptitude for delivering outstanding customer experience. Collaborating closely with hiring managers, they create targeted recruitment strategies, manage job postings, and maintain a pipeline of qualified candidates. Their efforts ensure the customer service department remains well-staffed with capable, customer-focused individuals who align with the company's values and goals.

- Bachelor's degree in Human Resources, Business Administration, or related field
- Proven experience as a recruiter, specifically in customer service roles
- Familiarity with various recruitment platforms and channels, including social media
- Proficiency in using applicant tracking systems (ATS) and HR software
- Strong interviewing and candidate assessment skills
- Excellent communication and interpersonal skills
- Ability to build and maintain a talent pipeline
- Strong organizational and time management skills
- Ability to work collaboratively with hiring managers and HR team
- Knowledge of labor laws and employment regulations
- Experience conducting background and reference checks
- Ability to maintain accurate and up-to-date candidate records
- Creative and strategic thinking in developing recruitment strategies
- High level of discretion and professionalism
- Ability to provide a positive candidate experience
- Strong negotiation skills for extending job offers
- Attention to detail and ability to handle multiple tasks simultaneously
- Ability to stay updated on industry trends and best practices in recruitment
- Experience in conducting market research and competitor analysis
- Coaching and mentoring skills for guiding hiring managers
- Ability to represent the company at job fairs, career events, and networking opportunities
- Passion for promoting diversity and inclusion in the workplace
- Flexibility and adaptability in a dynamic recruiting environment

- Source and attract qualified candidates for customer service roles using various recruiting platforms and channels
- Screen resumes and job applications to identify and shortlist potential candidates
- Conduct initial telephone or video interviews to evaluate candidates’ skills, experience, and cultural fit
- Schedule and coordinate in-person or virtual interviews with hiring managers and team members
- Build and maintain a talent pipeline for future customer service positions
- Collaborate with hiring managers to understand job requirements and responsibilities
- Collect and provide candidate feedback to facilitate the interview and decision-making process
- Perform background and reference checks on potential hires
- Extend job offers, negotiate terms, and manage the onboarding process
- Maintain accurate and current records in the applicant tracking system (ATS)
- Attend job fairs, career events, and networking opportunities to attract talent
- Stay updated on industry trends and best practices in recruitment
- Provide regular updates and reports on recruitment metrics and activities
- Develop and implement creative recruiting strategies to attract diverse candidates
- Ensure a positive experience for candidates throughout the recruitment process
- Participate in employer branding initiatives
- Conduct market research and competitor analysis to identify new talent pools
- Assist in developing and updating job descriptions and specifications
- Collaborate with the HR team to address recruitment-related issues
- Provide guidance and coaching to hiring managers on recruitment best practices

The ideal candidate for the Customer Service Recruiter role is a highly driven and enthusiastic individual with a bachelor's degree in Human Resources, Business Administration, or a related field and proven experience in recruiting for customer service positions. This candidate excels in using various recruitment platforms and channels, including social media, to source and attract talent. They possess strong interviewing and candidate assessment skills, with a keen ability to discern technical skills, experience, and cultural fit. Exceptional communication and interpersonal skills enable them to build and maintain strong relationships with both candidates and hiring managers. They are proficient in using applicant tracking systems (ATS) and HR software, ensuring accurate and up-to-date candidate records. The ideal candidate demonstrates excellent organizational and time management skills, allowing them to handle multiple tasks and meet deadlines efficiently. They are knowledgeable about labor laws and employment regulations and have a high level of discretion and professionalism in handling confidential information. With a strategic mindset, they develop innovative recruiting strategies to attract a diverse candidate pool and ensure a positive candidate experience throughout the recruitment process. Strong analytical skills allow them to leverage data to improve recruitment processes continually. This candidate is adaptable and thrives in a dynamic environment, capable of handling pressure while maintaining patience and composure. They are passionate about promoting diversity and inclusion, and their empathy and customer service orientation ensure they connect effectively with candidates. Resilient and positive, they bring a results-driven approach to achieving hiring goals, combined with a commitment to continuous learning and improvement in recruitment practices.

- Source and attract qualified customer service candidates using various recruiting platforms and channels
- Screen resumes and job applications to shortlist candidates for further consideration
- Conduct initial telephone or video interviews to assess candidates' skills, experience, and cultural fit
- Coordinate and schedule in-person or virtual interviews with hiring managers and other team members
- Develop and maintain a pipeline of potential candidates for future customer service positions
- Collaborate with hiring managers to understand the requirements and responsibilities of open positions
- Facilitate the interview and decision-making process by gathering and providing candidate feedback
- Conduct background checks and reference checks for potential hires
- Extend job offers, negotiate terms, and coordinate onboarding processes for new hires
- Maintain accurate and up-to-date records of candidate interactions and status in the applicant tracking system (ATS)
- Attend job fairs, career events, and networking opportunities to promote the company's brand and attract talent
- Stay current with industry trends and best practices in recruitment to continuously improve hiring strategies
- Provide regular updates and reports on recruitment activities, metrics, and outcomes to the HR team and hiring managers
- Develop and implement creative and effective recruiting strategies to attract a diverse pool of candidates
- Ensure a positive candidate experience throughout the recruitment process
- Participate in employer branding initiatives to enhance the company's reputation as a great place to work
- Conduct market research and competitor analysis to identify new talent pools and recruitment opportunities
- Assist in the development and updating of job descriptions and job specifications
- Collaborate with the HR team to identify and resolve any recruitment-related issues or challenges
- Provide coaching and guidance to hiring managers on interviewing techniques, candidate assessment, and recruitment best practices

- High energy and enthusiasm for recruiting and building relationships
- Strong problem-solving and decision-making skills
- Ability to work independently and manage time effectively
- Exceptional attention to detail and organizational skills
- Strong sense of initiative and proactive approach to tasks
- High degree of empathy and ability to connect with candidates
- Results-driven mindset with a focus on achieving hiring goals
- Flexibility and adaptability to changing needs and priorities
- Strong analytical skills to assess and improve recruiting processes
- Ability to handle confidential information with integrity and professionalism
- Strong collaboration skills to work effectively with diverse teams
- Excellent written and verbal communication skills
- Analytical mindset to utilize data for recruitment strategies
- Ability to remain calm and composed under pressure
- Positive attitude and resilience in the face of challenges
- Commitment to promoting diversity and inclusion in the recruitment process
- Strong customer service orientation for candidate experience
- Willingness to continuously learn and improve recruitment skills

- Competitive salary range based on experience and qualifications
- Health insurance, including medical, dental, and vision coverage
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Flexible work schedules and remote work opportunities
- Professional development and training programs
- Tuition reimbursement for continued education
- Employee wellness programs
- Gym membership or fitness class reimbursement
- Parental leave and family-friendly policies
- Employee assistance program (EAP) for personal and professional support
- Discounted company products or services
- Dynamic, inclusive, and supportive work environment
- Opportunities for career growth and advancement
- Regular team-building activities and company events
- Travel reimbursement for job fairs and networking events
- Access to company-sponsored networking opportunities
- Company recognition programs and bonuses
- Technology and equipment necessary for remote work
- Mentorship and coaching from experienced professionals
- Contribution to diversity and inclusion initiatives