Customer Service Recruiter

Vintti is revolutionizing remote staffing by prioritizing time zone alignment. We connect US-based SMBs, startups, and firms with Latin American professionals who work synchronously with US schedules. This approach ensures that businesses can maintain their usual workflows, conduct real-time meetings, and collaborate effectively without the typical challenges of working across disparate time zones.

A Customer Service Recruiter is responsible for identifying, attracting, and hiring top talent to ensure exceptional support teams within an organization. This role involves the entire recruiting lifecycle, from posting job ads and screening candidates to conducting interviews and managing onboarding processes. Customer Service Recruiters work closely with hiring managers to understand the specific needs and skills required for customer service roles, sourcing candidates through various channels, including job boards, social media, and networking events. Their goal is to build a high-performing, customer-focused team that enhances the overall customer experience and satisfaction.

- Bachelor’s degree in Human Resources, Business Administration, or related field
- Proven experience as a recruiter, preferably in customer service or a related field
- Strong understanding of recruitment processes and applicant tracking systems
- Exceptional interpersonal and communication skills
- Ability to handle multiple tasks and meet deadlines in a fast-paced environment
- Strong organizational and time management skills
- Proficient in Microsoft Office Suite and recruitment software/tools
- Knowledge of labor laws and employment regulations
- Strong attention to detail and problem-solving skills
- Ability to work independently as well as part of a team
- Demonstrated ability to develop and implement effective recruitment strategies
- Experience conducting interviews and evaluating candidates
- Proven ability to build and maintain professional relationships
- Willingness to participate in job fairs and networking events
- Strong presentation and negotiation skills
- Ability to handle sensitive information with confidentiality and professionalism

- Conduct initial candidate screenings and interviews
- Collaborate with hiring managers on specific needs and requirements
- Develop and post job listings on various platforms
- Review and evaluate resumes and applications
- Schedule and coordinate interviews
- Conduct reference checks and verify credentials
- Maintain and update applicant tracking systems
- Provide candidate feedback and support
- Participate in job fairs and career events
- Develop recruitment strategies to improve sourcing
- Assist in onboarding processes for new hires
- Prepare and extend job offers to candidates
- Track and report recruitment metrics
- Collaborate with HR and other departments on policies
- Research and implement recruitment best practices
- Address candidate inquiries and provide updates throughout the hiring process

The ideal candidate for the Customer Service Recruiter role will have a Bachelor's degree in Human Resources, Business Administration, or a related field, coupled with substantial experience in recruiting, ideally within the customer service sector. They exhibit exceptional interpersonal and communication skills, are adept at managing multiple tasks, and thrive in fast-paced environments. Their proficiency with recruitment software and tools, as well as a solid understanding of labor laws and employment regulations, ensures compliance and effectiveness throughout the hiring process. This candidate demonstrates meticulous attention to detail, strong organizational and time management skills, and possesses a proactive, self-motivated approach to their work. They are socially perceptive, empathetic, and supportive, fostering positive candidate experiences while successfully building and maintaining professional relationships. Known for their strong problem-solving capabilities and ability to develop and implement creative recruitment strategies, they are results-driven and continuously seek improvement. Their high level of professionalism, combined with their collaborative team spirit and adaptability, enables them to effectively navigate the dynamic needs of the role. With polished presentation and negotiation skills, they are persistent and determined to meet and exceed recruitment goals, maintaining confidentiality and professionalism in all interactions.

- Conduct initial screenings and interviews to identify qualified candidates for customer service roles
- Collaborate with hiring managers to determine specific needs and requirements for open positions
- Develop and post job listings on various job boards and social media platforms
- Review and evaluate resumes and applications to shortlist potential candidates
- Schedule and coordinate interviews between candidates and hiring managers
- Conduct reference checks and verify candidate credentials and employment history
- Maintain and update applicant tracking systems and databases
- Provide feedback and support to candidates throughout the recruitment process
- Participate in job fairs, career events, and other networking opportunities to attract talent
- Develop and enhance recruitment strategies to improve candidate sourcing and engagement
- Assist in the development and implementation of onboarding processes for new hires
- Prepare and extend job offers to selected candidates, ensuring all necessary documentation is completed
- Track and report on recruitment metrics and key performance indicators
- Collaborate with HR and other departments to ensure alignment with company policies and procedures
- Continuously research and implement best practices for effective and efficient recruitment
- Address candidate inquiries and provide timely responses and updates throughout the hiring process

- Excellent communication and interpersonal skills
- Strong analytical and decision-making abilities
- Highly organized with exceptional attention to detail
- Ability to prioritize tasks and manage time efficiently
- Proactive and self-motivated
- Proven ability to develop strong professional relationships
- Adaptable and flexible in a fast-paced environment
- High level of professionalism and confidentiality
- Strong problem-solving capabilities
- Team-oriented with a collaborative approach
- Empathetic and supportive towards candidates
- Persistent and determined to achieve recruitment goals
- Creative and innovative in sourcing and attracting candidates
- Skilled in negotiation and conflict resolution
- Results-driven with a focus on continuous improvement

- Competitive salary range
- Comprehensive health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off (PTO) and holidays
- Flexible work schedule options
- Opportunities for career advancement and professional development
- Tuition reimbursement programs
- Employee assistance programs (EAP)
- Wellness programs and fitness reimbursements
- Life and disability insurance
- Commuter benefits
- Employee referral bonuses
- Access to online training and certification courses
- Monthly and quarterly team-building activities
- Collaborative and inclusive work environment