Fulfillment Strategy Manager

Vintti is a strategic staffing agency that enhances the competitiveness of US businesses. By connecting SMBs, startups, and firms with highly skilled Latin American professionals, we offer a cost-effective solution to talent acquisition. Our model allows companies to access top-tier expertise at rates that significantly reduce overhead costs, enabling businesses to allocate resources more efficiently and boost their bottom line.

The Fulfillment Strategy Manager is pivotal in optimizing and overseeing the strategy for the seamless delivery of products to customers. They analyze logistical processes, identify inefficiencies, and devise innovative solutions to enhance operational efficiency and customer satisfaction. Collaborating closely with supply chain teams, the manager ensures that inventory levels and transportation methods align with demand forecasts. Their role is critical in driving performance improvements and implementing best practices in fulfillment operations, while also adapting to industry trends and technological advancements to keep the organization competitive.

- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field
- 5+ years of experience in supply chain management, logistics, or a related field
- Proven experience in inventory management and demand forecasting
- Strong analytical skills with the ability to interpret complex data and make data-driven decisions
- Excellent project management skills and the ability to lead cross-functional teams
- Proficiency in warehouse management systems (WMS) and other fulfillment technologies
- Strong communication and interpersonal skills for effective collaboration with various departments and external partners
- Experience in managing third-party logistics providers and negotiating contracts
- Demonstrated ability to lead and mentor a team
- Knowledge of industry trends, emerging technologies, and best practices in fulfillment and supply chain management
- Strong problem-solving skills and the ability to quickly resolve issues in the fulfillment process
- Experience in developing and maintaining standard operating procedures (SOPs)
- Ability to manage budgets and ensure cost-effective operations
- Understanding of safety regulations and the ability to implement safety procedures within fulfillment operations
- Proficiency in using MS Office Suite, particularly Excel, for data analysis and reporting
- Excellent organizational skills and attention to detail

- Forecast future demand based on sales data analysis and adjust inventory strategies
- Develop and execute fulfillment strategies to meet customer needs and improve service levels
- Monitor and ensure efficient operations of warehouse activities for timely order fulfillment
- Collaborate with logistics and supply chain teams to optimize operations and minimize costs
- Identify and troubleshoot issues in the fulfillment process to maintain customer satisfaction
- Evaluate and manage third-party logistics providers and negotiate contractual agreements
- Conduct performance reviews of fulfillment processes and identify improvement areas
- Implement and optimize fulfillment technologies in coordination with IT and operations teams
- Prepare and present fulfillment metrics and KPI reports to senior management
- Manage and mentor a team of fulfillment coordinators and specialists
- Coordinate with suppliers to ensure accurate and timely delivery of goods
- Develop and maintain standard operating procedures for fulfillment activities
- Oversee inventory management, ensuring accuracy and reconciliation
- Implement and oversee safety procedures within fulfillment operations
- Plan and manage the fulfillment department budget for cost-effectiveness
- Stay informed on industry trends and best practices to enhance fulfillment strategies
- Lead cross-functional projects aimed at improving supply chain efficiency

The ideal candidate for the Fulfillment Strategy Manager role is a highly experienced professional with a minimum of 5 years in supply chain management, logistics, or a related field, and holds a Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related discipline. This candidate is distinguished by their proven expertise in inventory management, demand forecasting, and possessing strong analytical skills that enable them to interpret complex data and make informed, data-driven decisions. They exhibit exceptional leadership and team management abilities, demonstrating a history of successfully leading and mentoring a team of fulfillment coordinators and specialists. The candidate excels in project management, capable of leading cross-functional teams to achieve strategic objectives and optimize the fulfillment process. They bring a customer-centric approach to service delivery and have a keen eye for detail, ensuring high accuracy and efficiency in operations. This individual has substantial experience in managing third-party logistics providers, negotiating contracts, and streamlining warehouse operations to meet service levels and reduce costs. Technologically adept, they are proficient with warehouse management systems (WMS) and the MS Office Suite, particularly Excel, for data analysis and reporting. Their strong communication and interpersonal skills facilitate effective collaboration with various departments and external partners. Known for their strategic thinking, the candidate can seamlessly align fulfillment strategies with broader business goals, exhibit flexibility in a rapidly changing environment, and stay abreast of industry trends and best practices. Equipped with exceptional problem-solving skills, they proactively address and resolve issues in the fulfillment process, maintain a focus on continuous improvement, and uphold high standards of integrity and professionalism. Overall, the ideal candidate combines strategic insight with hands-on operational expertise, making them an invaluable asset to the fulfillment department and the broader organization.

- Analyze and interpret sales data to forecast future demand and adjust inventory strategies accordingly
- Develop and implement fulfillment strategies to meet customer demands and improve service levels
- Monitor warehouse operations to ensure efficient and timely order fulfillment
- Collaborate with logistics and supply chain teams to streamline operations and reduce costs
- Identify and resolve any issues in the fulfillment process to maintain a high level of customer satisfaction
- Evaluate and select third-party logistics providers and negotiate contracts
- Conduct regular performance reviews of fulfillment processes to identify areas for improvement
- Coordinate with IT and operations teams to implement and optimize fulfillment-related technologies and systems
- Prepare and present reports on fulfillment metrics and KPIs to senior management
- Manage and mentor a team of fulfillment coordinators and specialists
- Collaborate with suppliers to ensure timely and accurate delivery of goods
- Develop and maintain standard operating procedures (SOPs) for fulfillment activities
- Oversee inventory management, including accuracy and reconciliation
- Implement and monitor safety procedures within the fulfillment operations
- Plan and manage the budget for the fulfillment department, ensuring cost-effectiveness
- Stay updated on industry trends and best practices to continuously improve fulfillment strategies
- Lead cross-functional projects to enhance overall supply chain efficiency

- Strong leadership and team management abilities
- Exceptional analytical and problem-solving skills
- Results-oriented mindset with a focus on continuous improvement
- High attention to detail and accuracy
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced, dynamic environment
- Strong organizational and time management skills
- Proactive and self-motivated with a strong sense of ownership
- Strategic thinking with the ability to align fulfillment strategies to business goals
- Adaptability and flexibility to handle changing priorities and requirements
- Customer-centric approach to service delivery
- High level of integrity and professionalism
- Collaborative mindset for effective cross-functional teamwork
- Strong negotiation skills with third-party vendors and partners
- Technologically savvy with a focus on leveraging technology for efficiency and accuracy

- Competitive salary range, commensurate with experience
- Comprehensive health benefits including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Flexible work hours and work-from-home options
- Employee wellness programs and resources
- Professional development and training opportunities
- Tuition reimbursement for continuous learning
- Career advancement opportunities within the company
- Employee assistance program (EAP) for personal and professional support
- Company-sponsored social events and team-building activities
- Discount programs for company products
- Life and disability insurance coverage
- Commuter benefits and transportation reimbursement
- Healthy office snacks and beverages