Senior Key Account Manager

Vintti is revolutionizing remote staffing by prioritizing time zone alignment. We connect US-based SMBs, startups, and firms with Latin American professionals who work synchronously with US schedules. This approach ensures that businesses can maintain their usual workflows, conduct real-time meetings, and collaborate effectively without the typical challenges of working across disparate time zones.

A Senior Key Account Manager is responsible for nurturing and expanding relationships with an organization's most significant clients. This role involves strategic planning, consistent communication, and in-depth understanding of client needs to ensure satisfaction and loyalty. By acting as the primary liaison between the clients and various internal departments, a Senior Key Account Manager ensures seamless service delivery and identifies opportunities for business growth. They also analyze client metrics and market trends to tailor solutions, thereby driving revenue and fostering long-term partnerships.

- Bachelor's degree in Business Administration, Marketing, Sales, or a related field
- Proven experience as a Key Account Manager or in similar sales/client relationship role
- Demonstrated success in managing and growing key accounts
- Strong understanding of sales principles and customer service practices
- Excellent communication and interpersonal skills
- Strong negotiation and conflict resolution skills
- Ability to analyze and interpret sales data and account performance metrics
- Proficiency in CRM software and MS Office Suite
- Strategic thinking and problem-solving aptitude
- Ability to multitask and manage multiple clients simultaneously
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Willingness to travel as needed to meet with clients
- Experience in the relevant industry or sector
- Proven ability to achieve sales targets and KPIs
- Strong presentation and public speaking skills
- High level of professionalism and integrity
- Ability to mentor and support junior team members
- Up-to-date with the latest industry trends and competitive insights

- Build and sustain strong relationships with key clients
- Schedule and conduct regular client meetings
- Identify and act upon growth opportunities within existing accounts
- Coordinate with internal teams to fulfill client needs
- Prepare and deliver client presentations
- Negotiate and finalize contracts and agreements
- Monitor and report on account performance metrics
- Stay informed about industry trends and competitive activities
- Address client issues and complaints promptly
- Develop strategic account plans aligning with sales targets
- Ensure timely delivery of solutions that meet client expectations
- Track and analyze key account metrics
- Develop new business opportunities with existing and new clients
- Serve as the primary contact for account-related matters
- Manage account budgets and oversee billing and invoicing
- Oversee the completion of large contracts
- Guide and mentor junior account managers
- Represent the company at industry events and conferences

The ideal candidate for the Senior Key Account Manager role is a seasoned professional with a Bachelor's degree in Business Administration, Marketing, Sales, or a related field, complemented by a proven track record of managing and growing key accounts within the industry. They possess a deep understanding of sales principles and customer service practices, coupled with exceptional communication and interpersonal skills, enabling them to build and sustain strong relationships with key clients. Their strategic and analytical thinking allows them to identify and capitalize on growth opportunities, while their strong negotiation and conflict resolution skills ensure the successful finalization of contracts and agreements. Adept at analyzing sales data and account performance metrics, this candidate uses insights to drive results and meet sales targets. They are proficient in CRM software and MS Office Suite and bring a high level of professionalism and integrity to the role. The ideal candidate is highly organized, detail-oriented, and capable of managing multiple clients simultaneously, showing resilience and adaptability in a fast-paced environment. They demonstrate leadership qualities by mentoring junior account managers and exhibit a proactive problem-solving attitude, ensuring client satisfaction and business continuity. Willingness to travel for client meetings and industry events, coupled with a passion for sales and business development, sets this candidate apart. They are driven by continuous improvement, innovative in their approach, and reliable in delivering solutions that meet and exceed client needs.

- Develop and maintain strong relationships with key clients to ensure customer satisfaction and retention
- Conduct regular meetings with clients to understand their needs and address any concerns
- Identify opportunities for growth within existing accounts
- Coordinate and collaborate with internal teams such as marketing, product development, and customer service to meet client requirements
- Prepare and deliver presentations to clients highlighting product updates and business proposals
- Negotiate contracts and agreements to maximize profit
- Monitor account performance metrics and provide regular reports to management
- Stay updated with industry trends and competitive landscape to provide strategic insights
- Resolve any issues or problems faced by clients and deal with complaints to maintain trust
- Develop account plans and strategies to achieve sales targets and business objectives
- Ensure timely and successful delivery of solutions according to customer needs and objectives
- Track key account metrics such as sales results and quarterly forecasts
- Assist in the development of new business with existing or new clients
- Act as the lead point of contact for any matters specific to your accounts
- Manage account budgets and ensure accurate invoicing and billing to clients
- Facilitate and oversee the completion of large contracts
- Mentor and provide guidance to junior account managers on cultivating client relationships and managing accounts effectively
- Participate in industry events, trade shows, and conferences to network and stay current in the field

- Strong relationship-building skills
- High emotional intelligence
- Results-driven mindset
- Strategic and analytical thinking
- Excellent communication abilities
- Resilient and adaptable nature
- Proactive problem-solver
- High attention to detail
- Strong organizational skills
- Team-oriented attitude
- High level of professionalism
- Customer-focused approach
- Ability to work under pressure
- Leadership and mentoring capabilities
- Strong negotiation skills
- Driven by continuous improvement
- Innovative and creative thinking
- Reliability and dependability
- Passion for sales and business development

- Competitive salary range based on experience and qualifications
- Performance-based bonuses and incentives
- Comprehensive health, dental, and vision insurance plans
- Retirement savings plan with employer contributions
- Generous paid time off (PTO) and holidays
- Flexible work hours and remote work options
- Employee wellness programs
- Professional development and training opportunities
- Tuition reimbursement for further education
- Opportunities for career advancement and growth within the company
- Company-sponsored social and team-building events
- Access to industry conferences and networking events
- Relocation assistance if applicable
- Travel expense reimbursement
- Employee assistance program (EAP) for personal and professional support
- Discounted company products or services
- Technology and home office setup stipend